Services in the hotel

Giáo trình "Tiếng Anh chuyên ngành Khách sạn (Ngành: Tiếng Anh lễ tân nhà hàng, khách sạn - Trung cấp)" được biên soạn với mục tiêu nhằm giúp sinh viên nắm được các kiến thức về: Chào hỏi, giao tiếp trực tiếp hoặc trên điện thoại với khách về việc đặt phòng, nhận phòng, trả phòng, thanh toán; cung cấp thông tin, giải quyết các yêu cầu của khách về các dịch vụ và tiện ích của khách sạn bằng Tiếng Anh;... Mời các bạn cùng tham khảo!

120p gaupanda039 24-06-2024 1 1   Download

A questionnaire survey has been distributed for this study and result showed that there are several aspects under each of segments that can lead to customer satisfaction by using the PLS-SEM and IPMA analysis. The findings in this study can be used by other hotel operators to have a thoughtful mind on the factors that driven customers’ preferences and satisfaction that will aid in designing a message with better persuasion and at the same time attract more tourists to come and visit Malaysia.

7p longtimenosee10 26-04-2024 4 1   Download

The method used in this research is descriptive qualitative research, that describes the object of research based on visible facts or as they are. Respondents were selected purposively by selecting 8 respondents according to research objectives including tourism industries agents (restaurants, spas, hotels and MICE), tourism researchers and policy makers (local government).

10p longtimenosee06 27-03-2024 6 2   Download

Part 1 of ebook "Medical tourism and wellness: Hospitality bridging healthcare (H2H)" provides readers with contents including: introduction and overview of hospitality bridging healthcare (H2H) - medical tourism and wellness; a systems model for hospitality bridging healthcare (H2H) as a driver for high quality patient/guest service delivery;...

317p dangsovu 20-10-2023 4 3   Download

Part 1 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: four paths to success in the hospitality industry; the essence of hospitality and service; success in your hospitality career; preparing for a successful career in the hospitality industry; success through operations and service excellence; guiding the guest experience; harnessing the power of your culture for outstanding service;...

258p dangsovu 20-10-2023 4 3   Download

Ebook "Hote/Motel operations: An overview (2nd edition)" helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues.

188p dangsovu 20-10-2023 6 3   Download

Ebook "How to succeed in hotel management job interviews: A ready resource for job aspirants" has been written considering the needs of students preparing for interviews both for industrial training and final placements. The book gives an overview of all the four major departments, namely, the front office, housekeeping, food production, and food and beverage service. The introduction dealing with general knowledge and personality development has been incorporated considering its importance for students.

369p dangsovu 20-10-2023 3 3   Download

Ebook "Information and communication technologies in tourism 2019: Proceedings of the international conference in Nicosia, Cyprus, January 30–February 1, 2019" provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality, sharing economy and peer-to-peer accommodation, social media use, hotel technology, big data, robotics, and recommendation systems, to name but a few.

461p dangsovu 20-10-2023 5 4   Download

Ebook "Oxford English for careers: Tourism 2 (Student's book)" authentic and up-to date information in every course, written and checked by industry insiders; clear and straightforward structure, with each unit containing a menu of learning outcomes, and an end-of-unit checklist with 'Can do' tick boxes; teaches English in context, so students practise the language and skills they need for the job in real work situations; real-world profiles from genuine professionals in the 'It's my job' section offer authentic and engaging insights into the industry;...

145p dangsovu 20-10-2023 8 4   Download

Ebook "Opportunities in hotel and motel management careers" offers job seekers essential information about a variety of careers within the hotel and motel management field and includes training and education requirements, salary statistics, and professional and Internet resources.

161p dangsovu 20-10-2023 4 3   Download

Part 1 of ebook "Working in hotels and catering" provides readers with content including: sociology, work and the hospitality industry; getting there - how to become a hospitality industry employee; being there - pay and remuneration in hospitality services; staying there - organization, status and conflict in hotel and catering work; occupations in the hospitality industry;...

127p lytamnguyet 04-08-2023 8 3   Download

Ebook "High season: English for the Hotel and Tourist industry (Student's book)" with 12 unit, provide readers with content about: types of accommodation; hotel facilities; staffing and internal organization; reservations and check-in; hotel and restaurant services; money matters; dealing with complaints; off-site services; the business traveller;...

176p damtuyetha 16-02-2023 27 15   Download

Ebook "High season: English for the Hotel and Tourist industry (Workbook)" is a topic-based course for trainees and employees in the hotel and tourist industry. It introduces and practises the language skills necessary for dealing with English-speaking guests and for negotiating with English speakers within the industry. The source materials have been put together with the co-operation of a number of hotel chains, independent hotels, and tour operators. The reading passages include many authentic hotel documents, as well as a variety of articles from newspapers and trade magazines.

82p damtuyetha 16-02-2023 27 12   Download

Part 1 of ebook "Accounting and financial analysis in the hospitality industry" presents the following content: introduction to numbers, accounting, and financial analysis; foundations of financial analysis; accounting department organization and operations; the profit and loss (P&L) statement; the balance sheet (A&L) and statement of cash flow;...

166p damtuyetha 09-01-2023 10 2   Download

A few of the aims central to "Everyday English for Hospitality professionals" are: to activate readers' "event schemata," their sets of expectations about how ordinary hospitality events usually proceed; to concentrate on the most essential and most picturable steps in those activities; to create pictorial associations that aid in the storage and retrieval of vocabulary knowledge;...

87p damtuyetha 09-01-2023 41 6   Download

Customer relationship management is now the tools and strategies for hotel industry to increase service quality and customer satisfaction which in turn gain customer loyalty on the age of IT. The objective of the present study is to analyze the effect of electronic customer relationship management (e-CRM) on customer’s loyalty in situation of Vietnamese hotel industry.

9p viporsche 03-11-2022 10 3   Download

Part 1 of ebook "Introduction to management in the hospitality industry" provide readers with content about: perspectives on careers in hospitality; food service; lodging; hotel and lodging operations; forces shaping the hotel business; competition in the lodging business;... Please refer to part 1 of the ebook for details!

452p tieuvulinhhoa 22-09-2022 11 4   Download

Ebook "Test your professional English: Hotel and Catering" has been divided into eight sections. Each section deals with an important topic area in the hotel and catering industry including hotel services, food service and management. You may choose to work through the book from beginning to end or may find it more useful to select tests according to your interests and needs. Please refer to the ebook for details!

113p lacvuchi 09-09-2022 20 7   Download

Ebook "At your service: English for the travel and tourist industry (Teacher's guide)" is designed to develop the job-related English of people who are training for, or who are already working in, careers in the tourism and service industries. The functional aspects of the course describe many of the work routines and situations of the following personnel: hotel receptionist, travel agent clerk, tour guide, cashier, airport check-in clerk, tour operator representative,... Please refer to the ebook for details!

48p lacvuchi 09-09-2022 6 3   Download

Part 1 of ebook "By my guest: English for the Hotel industry (Student's book)" provide readers with content about: introductions; the check-in; the hotel bedroom; bathroom and porter; services in the hotel; location of facilities; room services; problem and solutions; taking bar orders; in the restaurant;... Please refer to the ebook for details!

52p lacvuchi 09-09-2022 5 3   Download