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Switching definitions

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  • Transmission: the propagation of a signal, message, or other form of intelligence by any means such as optical fiber, wire, or visual means. Switching: selects the route to the desired destination that the transmitted signal travels by the closing of switches in either the space domain or the time domain or some combinations of the two.

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  • The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

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