Banking customer churn prediction using Random Forest based on SMOTE and ADASYN approach

Customer Churn is now becoming a significant problem in the banking sector. It is necessary to seek solutions to predict the rate of customer churn in banks; however, the dataset for customer churn prediction in banks is imbalanced. In this paper, Random Forest (RF) based on two popular resampling techniques, named SMOTE and ADASYN, are used to obtain a banking customer churn prediction model.