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Developing a questionnaire for evaluating the quality of pharmaceutical services at pharmacies in Nam Tu Liem district, Hanoi city
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The satisfaction of customers with pharmacies is one of the factors used to evaluate the quality of pharmaceutical services. The objective of this study is to establish a set of criteria to assess the quality of pharmacies in the Nam Tu Liem district area through customer satisfaction. A cross-sectional study was conducted with 201 customers.
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