Ebook Action-based quality management: Strategy and tools for continuous improvement - Part 1

Part 1 of ebook "Action-based quality management: Strategy and tools for continuous improvement" has presents the following content: quality management and performance in the hotel industry - a literature review; two views for understanding how TQM fosters learning and value innovation - absorptive capabilities and action-based management; an application of SERVQUAL model in terms of chaves; management by processes - an effective tool for employee motivation;...