Ebook Managing tourism and hospitality services: Theory and international application - Part 2
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Continued part 1, part 2 of ebook "Managing tourism and hospitality services: Theory and international application" presents the following content: managing staff–customer relations; emotional labour and coping strategies; service ethics for ecotourism guides; researching tourism and hospitality service management; researching and managing tourism and hospitality service - challenges and conclusions;...
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