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IMPaKT: A framework for linking knowledge management to business performance
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A number of organisations have recognised the importance of managing their organisation knowledge in a more structured manner. However, the question arises as to how to evaluate the benefits of a Knowledge Management (KM) strategy and its associated initiatives on the performance of the organisation. This paper presents a framework for the assessment of the likely impact of KM and discusses findings from an evaluation workshop held to critique the framework.
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