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Innovation capabilities and logistics service quality of malaysian third- party logistics (3PL) service providers: a comprehensive review of the relevant literature
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The purpose of this paper is to provide the foundation for third-party logistics (3PL) firms to become niche logistics providers. The development of this paper is based on a comprehensive literature review drawn from a total of 114 academic researches. The review reveals that 3PL firms need to consider uniqueness in the development of both their capability and service performance.
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