Integrating knowledge management technologies in organizational business processes: getting real time enterprises to deliver real business performance

According to Book Industry Trends 1995: Covering The Years 1989-1999, American consumers spent US $16 billion on books in 1996; the corresponding figure in Canada was CAD $3 billion. Note that these figures do not include school or college textbooks. Information obtained from B.C. Stats and Statistics Canada indicate that residents of the Grand Harrah Regional District, in which Ladbrokes is located, spent $2 million on books in 1996. With greater Ladbrokes comprising 30% of the Regional District's population, it is estimated that the market for books in the area is $600,000 annually. In terms of magazines, the 1995 Operating Survey of Canadian Retailing indicates that...