Lecture Fundamentals of operations management (4/e): Chapter 8 - Davis, Aquilano, Chase

Chapter 6 "Quality management", after studying this chapter you will be able to: Introduce those individuals, often referred to as quality gurus, who have played a significant role in the evolution of quality management, and describe their specific contributions; identify the different dimensions of quality as they relate to both good and services; define the various elements that comprise the cost of quality;....