Proposal decision support process for urban goods delivery

This paper proposes a collaborative process to handle demands received by a carrier for urban goods’ delivery. The purpose of this article is to provide support for carriers analyzing the demands, physical resources, human resources, risks and profitability, in order to decide processing internally or externally a goods’ delivery demand or rejecting it. Such a process, called CUFP (Collaborative Urban Freight Process), is based on an analysis of urban movements of goods, divided into four stages: check out of extreme conditions, feasibility study, exploitation study and execution.