The evaluation of service quality for m-gov: a conceptual framework building by extant review

This paper presents a systematic and analytical review of the contemporary literature on citizens’ perceiving m-government SQ, with a singular focus on the common critical factors affecting citizens toward m-government SQ. The prior literature was recognized through eight well-known journals, from 2004 to 2017. Academic studies were examined if they contained a relevant discussion of the antecedents or factors influencing citizens’ perceptions in the mgovernment context.