Service quality

A crucial trend for the future is the integration of wind power (WP) into the grid, in order to guarantee that the source of energy used to replace fossil fuels pollutes the environment. The generation source, the load, or the shortcircuit occurrence will have an impact on the grid, therefore, have a suitable solution to ensure its safe operation.

8p viengfa 28-10-2024 1 1   Download

This study was conducted. Moreover, it is shown that choosing the best Tx/Rx parameters is necessary to meet service quality requirements such as BER and transmission confidentiality. The provided findings provide insightful information about the practical considerations of deploying UWOC/ CDMA systems.

11p viengfa 28-10-2024 3 1   Download

High quality of service (QoS) requirements in multi-priority wireless sensor networks pose new challenges to the Internet of Things (IoT). In a multi-event wireless sensor network (MWSN), nodes generate different types of data packets with different priority such as urgent (high priority) or normal (low priority), with different traffic proportion.

10p viengfa 28-10-2024 2 2   Download

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 3 2   Download

Compare the importance level with the implementation level of each criterion according to the IPA matrix to arrange the order of improvement at Eastern People Military Hospital based on the Vietnam Hospital Quality Criteria Set (Version 2.0).

10p vifilm 11-10-2024 1 1   Download

The study was carried out by surveying 181 individual customers who are Gen Y and have been using fast food services at fast food stores in Hanoi and using the SERVQUAL model with 5 independent variables: Tangibility, Responsiveness, Assurance, Reliability, and Empathy.

8p vifilm 11-10-2024 1 1   Download

The study investigated the relationship between service quality, brand image, satisfaction, and consumers’ continuous purchase intention. We collected research data from 258 consumers who bought goods at supermarkets in Tra Vinh City.

12p vifilm 11-10-2024 2 1   Download

Along with the development of science and technology and the application of the achievements of the 4th Industrial Revolution, many countries around the world have succeeded in building a smart city model that contributes to improving the quality of life, improving the service quality of the city government, reducing energy consumption, and enhancing the effective management of natural resources. This article aims to propose technological solutions in smart city management and development associated with digital transformation.

8p vibecca 01-10-2024 3 2   Download

The article is divided into five parts: 1) Introduction and overview of the research issue; 2) Literature review; 3) Methodology and data collection; 4) The main results, including the mode choice model and the impact of improving the quality of public transport, parking fees, and Park and Ride on public transport share; 5) Conclusion and recommendations.

13p vibecca 01-10-2024 2 2   Download

The aim of this article is to employ the methodology in the Transit Capacity Quality of Service Manual (TCQSM) to better understand the performance of key bus stops on arterial roads in Hanoi city.

12p vibecca 01-10-2024 3 2   Download

The article analyzes the cause, proposes the solutions for pavement foundation treatment and presents an initial application to Noi Bai International Airport. The findings of this study could be critical and significance basis for both academic and practical applications to maintain the service quality of airport construction infrastructure in Vietnam.

13p vibecca 01-10-2024 3 2   Download

Can Gio Mangrove Biosphere Reserve provide many ecosystem services, such as provisioning, regulating, cultural, and supporting services for the urban areas as well as wildlife of suburban areas in Ho Chi Minh City and the nearby ecosystems. In this study, the Normalized Difference Vegetation Index - NDVI at 10 m resolution from 2015 to 2023 of Can Gio was obtained from the Copernicus Sentinel-2 database using Google Earth Engine - GEE.

14p vibecca 01-10-2024 2 1   Download

Bài viết dựa trên cơ sở lý luận về đánh giá chất lượng bồi dưỡng theo mô hình chất lượng dịch vụ (SERQUAL- Service Quality), phân tích thực trạng và đưa ra một số giải pháp nâng cao chất lượng bồi dưỡng theo định hướng tiếp cận năng lực người học ở Trường Cán bộ quản lý giáo dục Thành phố Hồ Chí Minh.

8p viyoko 01-10-2024 4 1   Download

This paper present a high-throughput, low latency 4-pipeline stages architecture of AES with efficient throughput per resource (Mbps/slice). The proposed implementation achieves a high throughput of 105.7 Gbps with an efficiency of 31.48 Mbps/slice. In comparison to state-of-the-art works, our design surpasses the majority of existing designs in terms of throughput and latency.

9p viyoko 01-10-2024 1 1   Download

The purpose of this paper is to analyze factors influencing banking service quality regarding supply chain finance (SCF)- evidence from Vietnam Technology and Commercial Joint Stock Bank. It is indicated that to involve financial service providers in the integrated management of supply chain is important to stimulus flows of cash, products and information

14p viormkorn 27-09-2024 4 2   Download

Most of the firms now agree that creating strong customer experience is becoming the most prioritized activity to attract and endure customers (Lemon, 2016). In previous research, the notion of customer experience is commonly mixed with customer satisfaction, customer loyalty, service quality and other related concepts.

12p viormkorn 27-09-2024 5 2   Download

Assuring occupational safety, hygiene is one of the essential factors to protect labor - the essential element assuring productivity, quality, production efficiency in a company. In particular, during the international economic integration, the loss of occupational safety and health has been causing tremendous losses to businesses, for the manufacturing and service industries. In order to improve the quality and efficiency of occupational safety and health work, it is necessary to orient the legal system that regulates the occupational safety and health of enterprises.

10p toduongg 24-08-2024 1 1   Download

The purpose of our research is to determine whether the factors of mobile service quality affect customer ordering behavior when choosing to use an online food delivery app in Da Nang city. The study involved 323 interviewees, people between the ages of 18 and 35 in Da Nang. The findings in the study demonstrate that there is a correlation between the quality of mobile service and customer loyalty. Three factors that have a positive impact on customer return to order behavior are “Content, Responsiveness, and Technology Trust”.

23p toduongg 24-08-2024 2 1   Download

The purpose of this study is to examine the effects of store environment on customer perception of store, service quality and food quality, and their influences on customer behavioral intentions in dining service. This study extend the existing literatures by developing a model that accounts for the influences of three restaurant’s store environment factors on customer’s perceptions, including perception of store, food quality and customer service quality and their effects on customer’s behavioral intention.

22p toduongg 24-08-2024 1 0   Download

This aim of study is to investigate the impact of service quality dimensions on inpatients’ satisfaction in Hue University of Medicine and Pharmacy Hospital (HUMP hospital). This study was conducted using the data from 134 inpatients who received services from HUMP hospital. By utilizing PLS-SEM approach, the results of this study revealed that five out of six dimensions of service quality have significant impacts on inpatients’ satisfaction including hospital facilities; Responsiveness; Empathy; Reliability and Treatment outcomes.

14p toduongg 24-08-2024 4 1   Download