The impact of absorptive capacity on service innovation performance: An empirical study on banking in east borneo Indonesia

The research was conducted at a banking company in East Borneo, Indonesia. To improve the service innovation performance, companies need the ability to absorptive capacity. The study was tested with 197 employees working in banking companies in East Borneo, Indonesia. Data were collected using survey method with questionnaire. The survey responses submitted by respondents in this study indicate that the effect of absorptive capacity on service innovation performance shows significant results.