TOPIC 2 : MANAGING DIFFERENT PERSONALITY TYPES AT WORK.

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Nowadays, Social relationships are very important, we do not sometimes identify and balance the relationship, especially in the relationship with our colleagues. Every day, you work and regularly contact with your colleagues in the company. Each person has position and different way of working. Some colleagues are always warm with you, whole-hearted with the current job and are willing to help you when you get stuck. Some other never help anyone voluntarily and always find a reason to justify the unreasonable idea. That affects majorly to the atmosphere of the whole office....

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Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 TOPIC 2 : MANAGING DIFFERENT PERSONALITY TYPES AT WORK. Content....................................................................................................................................1 I . THE MAIN DIFFERENT PERSONALITY TYPES AT WORK..................................2 1. The person is eager to learn and work with the goal..............................................2 2. The Mild..................................................................................................................3 3. The Patient..............................................................................................................4 4. The person is honest ...............................................................................................4 5. Creator....................................................................................................................5 6. The principle people................................................................................................6 7. Bombastic people....................................................................................................7 II. HOW TO MANAGE DIFFERENT PERSONALITY TYPES AT WORK.................7 III. BILL GATE – WHO HAS DIFFERENT STRATEGY TO DEAL WITH DIFFERENT TYPES OF EMPLOYEES……………………………………………….10 1. With creative people and eager to learn.................................................................11 2. With the hot – tempered, impatient..........................................................................11 3. For those gentle temperament.................................................................................11 IV. SOME THE WAY TO HAVE A GOOD RELATIONSHIP WITH COLLEAGUES………………………………………………………………………….13 1. Effect of work is the most important. ......................................................................13 ................................................................................................................................. 2. Set yourself in the location of other.........................................................................13 3. Patience when colleagues say bad for you..............................................................14 1
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 4. Maintain positivity in yourself.................................................................................14 5. Have an approachable attitude...............................................................................14 6. Keep calm................................................................................................................14 7. Do not force colleagues...........................................................................................15 ................................................................................................................................. References .............................................................................................................................16 2
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 I . THE MAIN DIFFERENT PERSONALITY TYPES AT WORK. Nowadays, Social relationships are very important, we do not sometimes identify and balance the relationship, especially in the relationship with our colleagues. Every day, you work and regularly contact with your colleagues in the company. Each person has position and different way of working. Some colleagues are always warm with you, whole-hearted with the current job and are willing to help you when you get stuck. Some other never help anyone voluntarily and always find a reason to justify the unreasonable idea. That affects majorly to the atmosphere of the whole office. Therefore; in order to be successful in the job, to become a professional office worker, now you need learn how to behave in work. Because the attitude and ability to communicate, others can guess your character. Such as: 1. The person is eager to learn and work with the goal If you do not equip yourself with the appropriate knowledge to work, you will inevitably be eliminated. Give your time and effort to learn, promote professional knowledge to improve yourself. Learn more, read more and apply that knowledge to work correctly, you will achieve good results in business. It will be easy when you are not only hard-working, talented and eager to learn, but also you are pleased by your boss and colleagues. With this professional qualification, you will be respected and have opportunities to promote rapidly with high salary. Beside it helps you practice high- discipline, to avoid depending on others. 3
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 On the other hand, if you only care to learn but do not practice, it will become meaningless. You are confused and do not know how to do the job that you learnt. This leads to many difficulties: partly you are confused, depressed and do not know how to develop the abilities of yourself, become passive in the job, have no progressive spirit. So the person who is eager to learn, work with the goal and ambition will be the dynamic to help you do your work best. This shows that you can work at a higher position with greater responsibility than your current location. For example, if you want to become a director or simply a management group, you need to know what the responsibilities of a leader is to do and think like a leader: Need to start work a little earlier? Have to work a little more? Is home a bit later? You have to improve your knowledge and skill? You write down. When you set clear goals for yourself, and you know exactly what you want, then you will run out of patience with these things which is not useful for yourself. You will watch television less, listen to the radio less and read faster. You will select friends and social activities more and only spend time with people you love, people you can learn and be useful for you. If you do not have a goal, never do you be able to progress in the work, which leads to work sloppily and less actively. 2. The Mild Is it an advantage or a disadvantage if you are mild person in your work? Mild are society and acceptable. Most of them work in companies. If you are a mild, perhaps you aren’t as effective as others. However, you can have lots of good characters; you are a good listener and care about other’s matters. So you will work with many good colleagues. 4
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 In work: You are a person who have lots of good contacts, can reconcile, always create favorable conditions for others to work actively and compete not too violent... You can keep calm to solve their problems in all cases. Some careers which are suitable with you are: Communications manager, Staff manager, Job interviewer, administrative manager, Development , Training consultant and developing expert, … Weak points of the mild are lack of initiation, non-developing outlook (because you are afraid of losing harmony when you express your ideas clearly. It makes you lose chances in your work.), more soft heart, unsteady standpoint. 3. The patient The impatient are opposite to the mild, aren’t they? How must you do in order to harmonize them? It is more difficult when you are in a group. The impatient never finish their work well, are irresponsible for the work, quit job easily, are dishonest about their jobs... Therefor, lots of colleagues don’t want to co-operate with you; your ideas usually are underestimated because they think you are untalented. So it is difficult for the impatient to be promoted as leaders. Each work has individual plans and different finished time. People who figure out this always work follow it. Others are hot-tempered “Why haven’t i seen anything?”, so the work go bad.So if you are patient your work will overflow with energy inspite of being loved. You will be patient until you will have been succeeding and you are prepared for anything. 4. The person is honest Openness, fairness, honesty is the basis of behavior and doing the job. With skill and high-honesty, you will be very confident to work and have a reputation and trust of the customers. Doing business effectively contributes to make society clean, civilized and grow more and more. Then the worth of your self will improve, colleagues trust and cooperate funnily, comfortably with each other. 5
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 Dishonesty will cause the bad results in doing business, business will lose partners, dishonest product quality will affect consumers badly. Ethics violation and unlawfulness was the cause of social evils. More seriously if the dishonest data report will cause huge damage to the economy of the country. 5. Creator Nowadays, some big firms are in need of creative-human resources. This not only takes unexpected effect in business but also has advantage in international business. The number of people who own this kind of character is limited and they work very good under high pressure. What are the advantages of creativity in work? Be in love with the job • Approach the business dynamically and enthusiastically • Encourage to grow themselves by improving skills • The more creativity they improve, the more opportunities for advancement they get • Improve the faculty of thought, confidence, energy and ability to accept the risk To sketch out the plan you work, to make it be closer your ideal job, you can create change such as improve your job, alter the mode of work based on your skills and knowledge. That is the method Rebecca and Stephen used to create in Office Program Management. Creative people always release solution which help the both sides get advantage. For instance, you can use experiment of using internal accounting network to train new employees or update the changes for colleagues. So, you will receive joy when teaching others, improve the superiority complex, link more with other departments and company will have effective and skilled-human resources. 6
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 If creative people who always use creativity for competition in work work as manager and have any small change, they will effect subordinate If you are new employee, you’ll always be outstanding and satisfy with your ability but just for a while, your ability will be exhausted and you’ll be unnecessary and sometimes you have ideas that cannot be done. 6. The principle people Advantage: This is the people who have done their work, and they always want to put out the tasks and deadlines to complete clearly. You can find fair considers from them. Everything becomes neat and tidy, you will save time and effort to search emails, documents, papers, etc. If you are one of those who are late, whether true or not, you will be seen as the last person back to work after lunch and as the last person in an important meeting. If you let this happen, you will be able to be listed as the unprofessional staff of the boss. Disadvantage: • However, they are considered that data is more important than relationships, and can lead to conflict because they want everything to be just perfect. • They work principle, so it is difficult to change their action, work flexible, and cooperate with others. 7
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 7. Bombastic people Strong point: interesting, always stand out with their information, always update information very fast. Weak point: Speak more than listen. When business is bad, they usually blame for everyone. Such as: friendly, optimistic, strong, or too confident, jerry, v. Box, or is self-signed. II. HOW TO MANAGE DIFFERENT PERSONALITY TYPES AT WORK  The persons who eager to learn and working with purpose Creating dynamic, competing work environments will help you practice, raise the skills, experiment, where and learn moreover, and you also have more chance to promote. Persons who eager to learn should be sorting into customer care department, customer contact department that needs a high amount of knowleged as well as dynamic. It is very suitable to do it, beacause they will learn a lot of from that We can supply classes such as foreign languages , computer skills, further research lines of interest. They will respond and participate positively and we will improve the quality of employees in the company. We should encorage people make targets, plans. They will have a good sense of direction. It can help them do easily them plans, so they can enhance quality of work  A moderate A moderate is an individual who is quiet weak and lack of progressive spirit. So, they not only actively repel negative spirits caused by others but also can bring their own negative mental transformed into positive energy. May be, their opinion will help to find a new project and it will help your company. 8
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 For this, firt of all, you should remember that do not let others control your spirit. You want resolve the matter peacefully, listening and catch the details, but you have to your opinions. So, for moderates, we have to let them give their opinions by contribute comments and opinions. So they have the opportunity to give his own opinion. If you don’t active and refuse when necessary, it will make you feel annoying and embrassing. In a word, toward people have gentle disposition, we should make comfortble environment or organize to distribute idea, specially anybody must take part in so they can give your opinion to help development company.  The Patience For the patience we should have measures in each job to help them increase the patience, this needs a lot of time to train. We should not arrange for them a job requires persistence and waiting because they will be very easy to break cause their anger and haste. The impatient person should not be elected to higher management positions. On the contrary we should arrange them in a highly dynamic work, requiring rapid implementation thus obtain higher efficiency. The best click is create self-discipline and work with processes highly close-knit, so will minimize the work hasty, impatient.  The Honesty The honesty will be appreciated in the company. Therefore, we always encourage people to work honestly to give confidence to the people as well as the trust of customers with the company. 9
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 We should find honest people for positions related to books such as accounting, finance, ... So we'll get the correct data to make the correct decision for the company. We refused to accept dishonest attitude at work, because that would undermine the confidence of the customer to the company. Furthermore, it can cause loss to the company. Therefore, we need punish for teaspoon magnitude and dishonest behavior in the job.  The people work systematically The people work systematically will always bring efficiency in work. But those often do have a clear plan and vision they are.Therefore, we have to arrange them in management positions, will maximizing the efficiency of all members of the group and help monitor the special team members will mount peoplemembers of the group operating under a unified system. In addition, with their scientifically arrangements will have to point out common strategic tactics to accomplish quickly to save time and achieve high efficiency.  The Creativeness Those are persons who bring new life to the company, help company can develop a breakthrough because if your company haven’t creation, it will not compete to other company. For positions such as: product design, form new ideas about competition, production, ….creative people play a key role. You should make them feel comfortable to create new product. We should spend the remuneration, reward to encourage them, they feel their creation are appreciate. It will help to contribute to help the company develop quickly.  The amplify 10
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 Amplify will exaggerate things too much distrust of others. They do not listen to other people so it can be difficult to understand and sympathize. For those people we should frankly comments and the impact to help them listen the respect of the truth and empathy with people. When you ignore difficult people, they don't change. But when your support positive change and refuse to indulge their behaviors; you encourage them to learn new coping skills -at least in your presence. And the last, when you can deal successfully with difficult people, your coping mechanisms will improve and then you can create win-win situations. III. BILL GATE – WHO HAS DIFFERENT STRATEGY TO DEAL WITH DIFFERENT TYPES OF EMPLOYEES. Certainly when it comes to Bill Gate everyone knows this is a successful entrepreneur in the field of software technology, a famous billionaire in the world. As a CEO, he has a staff of smart creative and always eager to work. He is regarded as a very strict and requires very high in his staff but he was very loved and respected staff, did not happen unfortunately conflicts between employees and employers. Because he has a successful strategy in the management of their staff, especially the management of employees with different personalities. Microsolf is a large corporation and he is very important to talented 11
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 employees. However, in a company each other has a different personality,so how Bill Gates did to manage them. 1. With creative people and eager to learn. For these people he always won praise and create opportunities for them to develop creativity in their work. because these people are very creative but if not encouraged they will be depressed and feel thaayys not be important. 2. With the hot-tempered, impatient. People easily get angry, they are often impatient and very persistent. It difficult to accept the opposite view. Always to be true, but this is a bad computer but with this bill gate always a way to control their tempers. he always tried to argue when they get angry, calm their anger with the trustee a power to them. it makes them feel their opinions and their views do not easily dismissed, they feel important and position in the company. 3. For those gentle temperament. Work with these people rather pleasant, peaceful but precisely because they often avoid conflict with others, they are less involved in the highly debated issues so rarely express all views of itself. Recognizing this, Bill Gates is usually held closed meetings created to debate issues requiring all people to make comments on many different aspects and arouse the atmosphere so that they can to defend their views. Of course, a well-known CEO who always knows how to create conflict and conflict regulation not to let it affect the company's overall objectives. In addition to all the employees in his company also offers many progressive policies required people deceived rare to individuals to work together for common goals such as: • Unity is strength : 12
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 To add people to the company, Microsoft has a policy that all employees possess a part of his project. Obviously, all these people have to work together, but each still own a part of the results of their work. What key symbolizes the spirit of the company is the maximum concentration of each project. The focus this gives each employee something to live and die. The employee can live, eat, sleep and breathe their project and they will do so. This is not to say too. Everyone at Microsoft at all times to do a little something other than sleeping and working. They often work voluntary overtime but it was not because they are required to do. How to focus also allows employees to achieve better performance. and environmental performance to help re-create the spirit of the company because people are happier and happier. Companies often organize meetings and activities with the sole purpose of entertainment, and there took place many games as the sword fight between subordinates and superiors management such. Everyone laughed together, everyone has something to say about the days to come, participate in events referred to as a key part to build up the spirit of the company within the organization . Most of the game will end with a party with fresh food, delicious. This makes everyone an extra chance to talk to each other and build team spirit. Run around and shoot the ball or water spray gun in the room or do something very interesting is normal in the company. Everyone is working well happy. The problem is that they decided to make their own way so everything they do in general not be found do anywhere else nua.Luong not be the most attractive thing at Microsoft. Bill Gates once said: "I'm not paid to employees, but everyone was grateful because I felt I was changing the world." In fact, Microsoft wage paid to other firms to 15 percent less. But no matter, what is important is the income from stock-option worth up to 25 billion. • NEW TODAY IS IMPORTANT 13
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 Bill Gate appealed to the employees by the company to create a friendly work environment, vibrant, encourage and create favorable conditions for progress in all aspects and especially the success of each. Most people are doing at Microsoft have been the most intelligent students who learn best in schools or universities. To fall into the vibrant environment at Microsoft, surrounded by all those who are better, smarter, everyone felt satisfied because I could learn more and the competitive environment as quality help they strive. They learn to think things, rotate still considered a problem. Every day they try to improve their limited ability of individuals: make the current job better, more diligent, more innovation, more creativity. Everyone helps each other make positive individual, collective corporate job in making rapid progress. In order to achieve the overall objectives of each organization administrators should have the right strategy to executive leaders and their organizations, and Bill Gates is a good example of the different personalities administration at work. IV. SOME THE WAY TO HAVE A GOOD RELATIONSHIP WITH COLLEAGUES. Although everybody in company become hardly intimate, you need to cooperate with colleagues to reach high effect at work. If now, the relationship between you and colleagues is not good, you can improve by 7 ways: 1. Effect of work is the most important. To have high effect at work, you and your colleagues need to have a direct meeting to discuss, give common target. That will make everybody work better and don’t happen conflict at work. 2. Set yourself in the location of other. You can improve your relationships with other employees by looking at the problem from their circumstances. For example, you find it frustrating colleagues answer a curt while your email details, in particular. But if you put yourself in their position, you would 14
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 know that she is so busy with a hundred thousand jobs that do not have time to rest, let alone be able to write you a long letter. She will appreciate if you briefly and come into focus issues when talking. Similar with colleagues say many telling details from a date the night before. He makes you distracted but the purpose of the story can simply release the pressure. Then, take some time to him and politely remind people to return to the project are made. 3. Patience when colleagues say bad for you. There are some colleagues always expect you to crack. They say bad for you when you fail, they hope that you will feel tired, depressed, they want to make you ashamed and fell humiliated. Do not give them satisfaction, so let you keep a cool head eve you are under a lot of pressure. 4. Maintain positivity in yourself. Start creating a positive work environment. Keep smiling to the other employees in your company. A happy person surely achieves more than those who always fret. Your fellow workers will begin to like being around you because you somehow give them this upbeat feeling that energizes them to work during the day. Optimism is certainly contagious, which constructs pleasant working relationship with colleagues. 5. Have an approachable attitude. Whenever your co-workers try to come to you, entertain them. They might want assistance or your opinion for a certain task that they need to do, or just someone they can open up their troubles with. If you are very busy to talk to them, tell them the reason why you can’t talk to them at the moment and give the time when you will be available. However stick to what you said and make yourself free on the time you told them. Being approach able means that you are enticing people to talk to you. Working relationships with colleagues will be improved with through these conversations. 6. Keep calm. Remain professional by not returning the entire screaming and yelling of your superiors. Good interpersonal relationships will also be built because other employees will 15
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 admire you for having a good composure in handling these kinds of situation. You can also help them out during dire work situations, help them not to panic and keep on the right track. Working relationship with colleagues greatly develop during these situations. 7. Do not force colleagues. Do not be angry when your colleagues makes a mistakes, do not repeat their mistakes. That makes them feel uncomfortable and depressed. Meanwhile, conflicts can happen if your colleagues are intolerant and impatient. Each person has a different personality, so the job requires you to have a skillful behavior to create good relationships with colleagues in order to achieve high efficiency in work and limit happen the conflicts.  TÀI LIỆU THAM KHẢO • ̣ ́ Danh muc sach 16
Kỹ năng tiêng anh 1.4 ́ ́ Nhom 4 LHP1216ENPR4311 Quản trị học căn bản 1.3 • Danh muc online ̣ http://www.knowhr.com/blog/2010/09/30/how-to-identify-and-work-with-the-nine- different-personality-types-of-your-employees/ http://www.masterclassmanagement.com/ManagementCourse- ManagingPersonalities.html 17