Transforming tourism experiences: Unleashing the power of ICTA - An intelligent chatbot tourist's assistant

The research "Transforming tourism experiences: Unleashing the power of ICTA - An intelligent chatbot tourist's assistant" integrates Maslow's Hierarchy of Needs into the development of an Intelligent Chatbot Tourist's Assistant (ICTA) to enhance tourism services. The study reviews existing literature on tourism, chatbot technology, and Maslow's Hierarchy, and curates a dataset aligned with different levels of the hierarchy. Using Convolutional Neural Networks (CNN) within TensorFlow, the ICTA is trained and evaluated for accuracy, response time, and user satisfaction.