Customer service

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 1 1   Download

The study was carried out by surveying 181 individual customers who are Gen Y and have been using fast food services at fast food stores in Hanoi and using the SERVQUAL model with 5 independent variables: Tangibility, Responsiveness, Assurance, Reliability, and Empathy.

8p vifilm 11-10-2024 0 0   Download

The sentiment analysis of social media has gained much attention due to the succinct nature of comments, enabling access to public opinions. This paper employs VADER sentiment analysis as a means to discern public sentiment by analyzing their feedback concerning the services offered by VNA.

7p vifilm 11-10-2024 2 0   Download

This study examined the effect of brokerage competencies on recontract intention and customer satisfaction with the elements of ability, knowledge, and attitude, as well as sought to understand the mediating effects of satisfaction on a broker’s competency and the recontract intention of the customers in real estate brokerage services.

16p vibecca 01-10-2024 2 0   Download

Most of the firms now agree that creating strong customer experience is becoming the most prioritized activity to attract and endure customers (Lemon, 2016). In previous research, the notion of customer experience is commonly mixed with customer satisfaction, customer loyalty, service quality and other related concepts.

12p viormkorn 27-09-2024 5 2   Download

The purpose of our research is to determine whether the factors of mobile service quality affect customer ordering behavior when choosing to use an online food delivery app in Da Nang city. The study involved 323 interviewees, people between the ages of 18 and 35 in Da Nang. The findings in the study demonstrate that there is a correlation between the quality of mobile service and customer loyalty. Three factors that have a positive impact on customer return to order behavior are “Content, Responsiveness, and Technology Trust”.

23p toduongg 24-08-2024 2 1   Download

The purpose of this study is to examine the effects of store environment on customer perception of store, service quality and food quality, and their influences on customer behavioral intentions in dining service. This study extend the existing literatures by developing a model that accounts for the influences of three restaurant’s store environment factors on customer’s perceptions, including perception of store, food quality and customer service quality and their effects on customer’s behavioral intention.

22p toduongg 24-08-2024 1 0   Download

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study is a quantitative study using the SERVQUAL model developed by Parasuraman et al. (1988) in internet banking service to define 5 dimensions of internet banking service quality as independent variables and customer satisfaction is the dependent variable. Questionnaires were also given for 320 customers and 300 surveys which were valid for analysis.

16p toduongg 24-08-2024 2 0   Download

The object of this article is to evaluate the factors affecting the behavioural intention to change from using traditional banking to digital banking services of Vietnamese individual customers. The author utilised Cronbach’s Alpha test, Confirmatory Factor Analysis (CFA) and Structure equation model (SEM) to analyse the survey data collected from 319 respondents who are only using traditional banking services or simultaneously using traditional banking services with digital banking services.

18p toduongg 24-08-2024 2 0   Download

This study was conducted to evaluate the influence of financial literacy on the behavior of using electronic payment services. Based on survey data from 126 customers in the first 6 months of 2021 in Bac Ninh, using Logistic binary regression method, we found that financial literacy has a positive and significant impact on behavior vi using electronic payment services.

12p toduongg 24-08-2024 4 0   Download

According to Hayashi et al. (2014), delivery service significantly affects the success of online shopping. Today, the quality of life is enhanced and personalized, consumer demand for saving time and upgrading shopping facilities through online purchases of ever-expanding food products, so the satisfaction of customers buying food with last-mile delivery service on e-commerce platforms in Vietnam becomes an important issue that businesses should focus on.

6p zizaybay1101 09-05-2024 12 3   Download

Bài viết "Ứng dụng trí tuệ nhân tạo trên thị trường chứng khoán quốc tế: Thực trạng và bài học cho Việt Nam" nghiên cứu thực trạng ứng dụng trí tuệ nhân tạo (AI) trong lĩnh vực chứng khoán trên thế giới. Các nghiên cứu gần đây cho thấy AI ngày càng có tác động lớn đến hoạt động của con người trên tất cả các khía cạnh.

9p dathienlang1012 03-05-2024 11 5   Download

In recent years, the fourth industrial revolution has been progressing strongly, resulting in numerous accomplishments that have profound implications for various industries and sectors of the economy, including the banking sector. In the context of the digital transformation boom, traditional banking models have undergone modifications and advancements with the aim of boosting competitiveness and efficiency, leading to the emergence of the Open banking .

3p zizaybay1101 09-05-2024 9 3   Download

This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.

8p longtimenosee10 26-04-2024 4 2   Download

This study summarizes a sample of the managers of the Iraqi cellular communications company with 84 employees. The company is a service organization responsible for providing integrated telecommunications services. As a management system that uses human, technical, material and financial resources, its size and value increase in line with technical progress. The demand for telecommunication services is increasing for several factors, the most important being the only means available to the majority and to the increase in population.

6p longtimenosee10 26-04-2024 5 2   Download

One of the natural consequences of lending practices by banks and credit institutions has been the creation of deferred and doubtful loans- a phenomenon that has become a major concern for these institutions and has had a negative impact on their revenue and expenditure. From an internal perspective, operating costs, work efficiency, profitability, customer service, branch rank, employee wages and salaries, and other qualitative indicators are significantly affected.

10p longtimenosee10 26-04-2024 3 2   Download

Facing uncertain environment, the cultivation of agility is approached as a strategic ability that assists organizations rapidly to sense and respond internal and external uncertainties via effective collaboration of supply chain relationships. The objective of the study is to uncover how organizational antecedent, supply chain collaboration (SCC) and organizational competency, supply chain flexibility (SCF), aimed at augmenting the supply chain agility (SCA) of firms. T

4p longtimenosee10 26-04-2024 2 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 7 0   Download

Acknowledging the necessity, especially in Ho Chi Minh City, the author decided to conduct a research on the topic of “Factors influencing choices of using third-party logistics service providers of manufacturing companies in Ho Chi Minh city”. The topic does not only provide suggestions for 3PL service providers in Ho Chi Minh city to improve their operations and customer services, but also provide basis for further study of related issues surrounding the 3PL outsource decisions of different types of firms as well.

149p nkn8a8 19-07-2023 23 13   Download

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 6 3   Download