Enquiries and replies

 Lecture "Commercial Correspondence - Unit 2: Enquiries and replies" to give students the knowledge: Defining - enquiry, inquiry, and request; reasons to write; general guidelines, making enquiries. Invite you to refer to the disclosures.

31p doinhugiobay_06 12-12-2015 74 7   Download

 Lecture "Commercial Correspondence - Unit 2: Enquiries and replies" to give students the knowledge: Opening, confirming that you can help; selling your product; suggesting alternatives; referring the customer to another place; sending catalogues, price lists, prospectuses, and samples,... Invite you to refer to the disclosures.

23p doinhugiobay_06 12-12-2015 61 7   Download

Lecture "Commercial Correspondence - Unit 3: Offers and cover letters of offers" to give students the knowledge: Types of offers, firm offer, free offer (offer without engagement), main message,... Invite you to refer to the disclosures.

35p doinhugiobay_06 12-12-2015 85 12   Download

 Lecture "Commercial Correspondence - Unit 3: Enquiries and replies to enquiries" to give students the knowledge: Defining, reasons to write an enquiry, general guidelines in writing enquiries, asking for details; asking for goods on approval, or on sale or return,... Invite you to refer to the disclosures.

31p doinhugiobay_06 12-12-2015 106 8   Download