Expectations of service

The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experience of quality e-government services; (ii) Understand how expectations of e-service quality is formed; and (iii) Understand the impact of quality e-government services on citizens’ trust of the e-government services.

116p runthenight04 02-02-2023 7 3   Download

This study presents a literature review of PNT requirements across industries. It proposes a requirements framework for three professional sectors that are being transformed by automation, connectivity and high-accuracy positioning. The PNT requirements of construction, agriculture and rail applications are reviewed and further validated by field trials.

170p runthenight04 02-02-2023 6 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 11 3   Download

The purpose of this thesis is to examine the relationship between cultural values and the factors of service quality expectations, perceptions and behavioural intentions among Middle Eastern tourists in relation to Gold Coast accommodation. The literature is relatively silent in terms of examining these issues. Therefore, to address this gap, the present thesis examines the relationship between cultural values and each factor of expectations, perceptions and behavioural intentions of the Middle Eastern tourist in relation to the quality of Gold Coast accommodation services.

355p runthenight04 02-02-2023 7 2   Download

This research aimed to study the views of prospective customers to two coffee shops in Seomyeon, Busan, South Korea, in relation to their expectation according to the physical environment.

8p lucastanguyen 01-06-2020 12 2   Download

In today’s era of globalization the customers are more and more demanding and their expectations are changing with time in terms of various aspects like Quality, Quick & Effective service.

7p guineverehuynh 22-06-2020 16 3   Download

Direct and oversee an organization's sales policies, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

3p lanjingyi 18-03-2020 60 3   Download

The main purpose of this study is to better understand the impact of the financial crisis of 2008 on both private wealth management and customers‟ behaviour. This study attempts to fill a gap in the existing private wealth management services with their customers. A number of changes have taken place in the French private wealth management industry and it appears to be a gap between those changes and the customers‟ expectations. To consult more Economic essay sample, please see at: 81p nguyenyenyn117 18-06-2019 36 6   Download

THE IMPACT OF LOGISTICS STRATEGY AND LOGISTICS INFORMATION TECHNOLOGY PROCESSES ON SERVICE PERFORMANCE If parents select schools for effectiveness, wealthy parents should be better able to obtain effective schools in markets where decentralized governance facilitates the choice of schools through residential location, and student performance should be more tightly associated with peer characteristics in these markets.

154p mualan_mualan 25-02-2013 76 15   Download

Activity Based Costing Model to Cost Academic Programs and Estimate Costs for Support Services in California Community Colleges In either case, however, we can expect little effect of expansions of Tiebout choice on school efficiency, as in the former even markets with only a few districts can provide market discipline and in the latter no plausible amount of governmental fragmentation will create efficiency-enhancing incentives for school administrators.

113p mualan_mualan 25-02-2013 71 12   Download

State statutes define a position as a "group of duties and responsibilities...which require the services of an employee on a part-time or full-time basis." A position description (PD) is a structured document assigning work to a given position as it is expected to be performed after customary orientation and training. It will tell the reader what the worker is responsible for doing, how it is done, and how it relates to other positions within and outside the work unit.

4p docdaovn 14-04-2011 94 11   Download

Channel Assignment Problems (CAPs) occur in the design of cellular mobile telecommunication systems (Jordan, 1996; Katzela and Naghshineh, 1996; MacDonald, 1979); such systems typically divide the geographical region to be serviced into a set of cells, each containing a base station. The available radio frequency spectrum is divided into a set of disjoint channels; these must be assigned to the base stations to meet the expected demand of each cell and to avoid electromagnetic interference during calls....

15p tienvovan 11-09-2010 78 5   Download

The ATM Switch Model The B-ISDN envisioned by ITU-T is expected to support a heterogeneous set of narrowband and broadband services by sharing as much as possible the functionalities provided by a unique underlying transport layer based on the ATM characteristics. As already discussed in Section 1.2.

9p tienvovan 11-09-2010 79 6   Download

Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.

10p emvitbeo 17-12-2009 284 80   Download