Front office operations and management

Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...

227p dangsovu 20-10-2023 4 3   Download

Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...

260p dangsovu 20-10-2023 8 3   Download

Part 1 of ebook "Hotel management and operations" provides readers with contents including: Chapter 1 - Overview; Chapter 2 - Organization; Chapter 3 - General managers, a view at the top; Chapter 4 - Operations rooms; chapter 5 - Operations housekeeping, engineering, and security;...

254p dangsovu 20-10-2023 7 3   Download

Ebook "Hote/Motel operations: An overview (2nd edition)" helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues.

188p dangsovu 20-10-2023 6 3   Download

Part 1 of ebook "Front office: Operations and management" provide readers with content about: hotels - past and present; hotel classifications; hotel product types; independent hotel ratings; the hotel guest; room sales differentiation; market segmentation; the guest room; guest room makeup; key control systems; hotel organization; engineering and human resources department heads;...

148p damtuyetha 16-02-2023 7 4   Download

Continued part 1, part 2 of ebook "Front office: Operations and management" provide readers with content about: front office overview; front office operations; room rate structure; the property management system; guest accounting; night audit; ancillary night audit duties; housekeeping; housekeeping guest room standards; reservations and forecasting; measuring hotel performance;...

223p damtuyetha 16-02-2023 8 2   Download

Continued part 1, part 2 of ebook "Hotel front office" provide readers with content about: check-in; the uniformed staff are essential for a smooth front office operation; the guest in-house; provide guest information and answer enquiries; accounting; check-out; the work of the accommodation manager;...

101p damtuyetha 16-02-2023 5 2   Download

Continued part 1, part 2 of ebook "Principles of hotel front office operations" provide readers with content about: other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guests' problems; yield management; the electronic front office;...

181p damtuyetha 16-02-2023 11 4   Download

Part 1 of ebook "Front office operations and management" provide readers with content about: hotels—past and present; hotel classifications; the hotel guest; the guest room; hotel organization; lodging management association; outlets/ancillary revenue sources; hotel product types; independent hotel ratings;... Please refer to the ebook for details!

154p lacvuchi 09-09-2022 16 3   Download

Continued part 1, part 2 of ebook "Front office operations and management" provide readers with content about: front office overview; room rate structure; the property management system; guest accounting; night audit; housekeeping; reservations and forecasting; measuring hotel performance;... Please refer to the ebook for details!

222p lacvuchi 09-09-2022 12 3   Download

VTOS development methodology; VTOS levels and qualifications; VTOS competency units; conduct a staff performance review; deliver a group training session; prepare and analyse financial statements and reports; manage front office operations; handle staff grievances and resolve problems; procure products or services...

104p nguathienthan3 02-03-2020 24 2   Download

part 1 book “pearson new international edition “ has contents: introduction to the lodging industry, the structure of the lodging industry, guest service in the lodging industry, managing lodging operations, staffing the lodging operation, the front office department, the sales and marketing department.

195p tieu_vu13 06-08-2018 30 2   Download