Hotel front office (Second edition)

Part 1 of ebook "Hotel front office" provide readers with content about: the role of the front office and reception; the receptionist; advance reservations and sales; group reservations are essential to hotels; the reservations clerk; communication; communicate the numbers of arrivals, departures and guests in residence; centralized reservation offices;...

97p damtuyetha 16-02-2023 7 2   Download

Continued part 1, part 2 of ebook "Hotel front office" provide readers with content about: check-in; the uniformed staff are essential for a smooth front office operation; the guest in-house; provide guest information and answer enquiries; accounting; check-out; the work of the accommodation manager;...

101p damtuyetha 16-02-2023 5 2   Download

Part 2 of ebook "Front office: Procedures, social skills, yield and management" with the third important skill is selling. Hotels are almost always profit-making concerns, and it is the rooms which provide most of the profits. Front office staff who are not sales-orientated are not likely to be much use. This explains why we have devoted a section to the various ways In which staff can improve the 'yield'.

108p lacvuchi 09-09-2022 15 3   Download