Hotel front office

Part 1 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 1 - Introduction to tourism and hospitality; Chapter 2 - Front office in hotels; Chapter 3 - Reservation functions; Chapter 4 - Front desk functions;...

178p dangsovu 20-10-2023 8 3   Download

Continued part 1, part 2 of ebook "Professional hotel front office management" provides readers with contents including: Chapter 5 - Concierge and telephones; Chapter 6 - Other related activities; Chapter 7 - Management;...

154p dangsovu 20-10-2023 4 4   Download

Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...

227p dangsovu 20-10-2023 4 3   Download

Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...

260p dangsovu 20-10-2023 8 3   Download

Part 1 of ebook "Hotel management and operations" provides readers with contents including: Chapter 1 - Overview; Chapter 2 - Organization; Chapter 3 - General managers, a view at the top; Chapter 4 - Operations rooms; chapter 5 - Operations housekeeping, engineering, and security;...

254p dangsovu 20-10-2023 7 3   Download

Ebook "Hote/Motel operations: An overview (2nd edition)" helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues.

188p dangsovu 20-10-2023 6 3   Download

Ebook "How to succeed in hotel management job interviews: A ready resource for job aspirants" has been written considering the needs of students preparing for interviews both for industrial training and final placements. The book gives an overview of all the four major departments, namely, the front office, housekeeping, food production, and food and beverage service. The introduction dealing with general knowledge and personality development has been incorporated considering its importance for students.

369p dangsovu 20-10-2023 3 3   Download

Ebook "Opportunities in hotel and motel management careers" offers job seekers essential information about a variety of careers within the hotel and motel management field and includes training and education requirements, salary statistics, and professional and Internet resources.

161p dangsovu 20-10-2023 4 3   Download

Part 1 of ebook "Front office: Operations and management" provide readers with content about: hotels - past and present; hotel classifications; hotel product types; independent hotel ratings; the hotel guest; room sales differentiation; market segmentation; the guest room; guest room makeup; key control systems; hotel organization; engineering and human resources department heads;...

148p damtuyetha 16-02-2023 7 4   Download

Continued part 1, part 2 of ebook "Front office: Operations and management" provide readers with content about: front office overview; front office operations; room rate structure; the property management system; guest accounting; night audit; ancillary night audit duties; housekeeping; housekeeping guest room standards; reservations and forecasting; measuring hotel performance;...

223p damtuyetha 16-02-2023 8 2   Download

Part 1 of ebook "Hotel front office" provide readers with content about: the role of the front office and reception; the receptionist; advance reservations and sales; group reservations are essential to hotels; the reservations clerk; communication; communicate the numbers of arrivals, departures and guests in residence; centralized reservation offices;...

97p damtuyetha 16-02-2023 7 2   Download

Continued part 1, part 2 of ebook "Hotel front office" provide readers with content about: check-in; the uniformed staff are essential for a smooth front office operation; the guest in-house; provide guest information and answer enquiries; accounting; check-out; the work of the accommodation manager;...

101p damtuyetha 16-02-2023 5 2   Download

Continued part 1, part 2 of ebook "Principles of hotel front office operations" provide readers with content about: other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guests' problems; yield management; the electronic front office;...

181p damtuyetha 16-02-2023 11 4   Download

Part 1 of ebook "Principles of hotel front office operations" provide readers with content about: introduction to the hospitality industry; organization of a hotel; the accommodation product and hotel guest; the front office department; basic reservation activities; reservation systems and documents; check-in of new arrivals;...

153p damtuyetha 16-02-2023 5 3   Download

Continued part 1, part 2 of ebook "Accommodation management: Perspectives for the international hotel industry" presents the following content: key performance areas; front office management; housekeeping management in the contemporary hotel industry; hotel engineering and maintenance; conference and convention management; facilities management and design;...

160p damtuyetha 09-01-2023 9 3   Download

Ebook "Test your professional English: Hotel and Catering" has been divided into eight sections. Each section deals with an important topic area in the hotel and catering industry including hotel services, food service and management. You may choose to work through the book from beginning to end or may find it more useful to select tests according to your interests and needs. Please refer to the ebook for details!

113p lacvuchi 09-09-2022 20 7   Download

Part 2 of ebook "Front office: Procedures, social skills, yield and management" with the third important skill is selling. Hotels are almost always profit-making concerns, and it is the rooms which provide most of the profits. Front office staff who are not sales-orientated are not likely to be much use. This explains why we have devoted a section to the various ways In which staff can improve the 'yield'.

108p lacvuchi 09-09-2022 15 3   Download

Part 1 of ebook "Front office operations and management" provide readers with content about: hotels—past and present; hotel classifications; the hotel guest; the guest room; hotel organization; lodging management association; outlets/ancillary revenue sources; hotel product types; independent hotel ratings;... Please refer to the ebook for details!

154p lacvuchi 09-09-2022 16 3   Download

Continued part 1, part 2 of ebook "Front office operations and management" provide readers with content about: front office overview; room rate structure; the property management system; guest accounting; night audit; housekeeping; reservations and forecasting; measuring hotel performance;... Please refer to the ebook for details!

222p lacvuchi 09-09-2022 12 3   Download

Ebook "Highly recommended 2: English for the hotel and catering industry (Teacher's book intermediate)" is designed to improve the job-related English of people who are training for, or who have already started, careers in the hotel and catering industry. The functional aspects of the course deal with the work routines of front office (receptionists, switchboard and reservations staff), restaurant (waiters/ waitresses, kitchen and bar staff) and housekeeping (supervisors and room attendants).

66p lacvuchi 09-09-2022 34 9   Download