Hotel management and operations

A questionnaire survey has been distributed for this study and result showed that there are several aspects under each of segments that can lead to customer satisfaction by using the PLS-SEM and IPMA analysis. The findings in this study can be used by other hotel operators to have a thoughtful mind on the factors that driven customers’ preferences and satisfaction that will aid in designing a message with better persuasion and at the same time attract more tourists to come and visit Malaysia.

7p longtimenosee10 26-04-2024 4 1   Download

The purpose of this paper is to investigate the impact of total quality management practices on corporate social responsibility in Malaysian hotels using the supply chain management model, namely, the supply chain operations reference model (SCOR). While considering the Malaysian hospitality industry, the database was developed. For a sample of 250 Malaysian hotels, with 3-5 stars, the database comprised of representative parameters related to CSR and TQM.

11p longtimenosee09 08-04-2024 0 0   Download

Part 1 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 1 - The tourism and hospitality industry; Chapter 2 - Hotel management and organisation; Chapter 3 - Front office management;...

227p dangsovu 20-10-2023 4 3   Download

Continued part 1, part 2 of ebook "Textbook of front office management and operations" provides readers with contents including: Chapter 4 - Reservations; Chapter 5 - Reception; Chapter 6 - Uniformed services; Chapter 7 - Concierge services; Chapter 8 - Guest relations executive; Chapter 9 - Telecommunications; Chapter 10 - Front office cashier; Chapter 11 - Night audit; Chapter 12 - Yield management; Chapter 13 - Quality guest service;...

260p dangsovu 20-10-2023 8 3   Download

Part 1 of ebook "The analytic hospitality executive: Implementing data analytics in hotels and casinos" provides readers with contents including: building a strategic analytic culture in hospitality and gaming; data management for hospitality and gaming; data visualization; from reactive to proactive decision making - advanced analytics in action; analytics for operations; analytics for marketing;...

226p dangsovu 20-10-2023 12 3   Download

Part 1 of ebook "The Cornell School of Hotel Administration on hospitality: Cutting edge thinking and practice" provides readers with contents including: four paths to success in the hospitality industry; the essence of hospitality and service; success in your hospitality career; preparing for a successful career in the hospitality industry; success through operations and service excellence; guiding the guest experience; harnessing the power of your culture for outstanding service;...

258p dangsovu 20-10-2023 4 3   Download

Part 1 of ebook "Hotel management and operations" provides readers with contents including: Chapter 1 - Overview; Chapter 2 - Organization; Chapter 3 - General managers, a view at the top; Chapter 4 - Operations rooms; chapter 5 - Operations housekeeping, engineering, and security;...

254p dangsovu 20-10-2023 7 3   Download

Continued part 1, part 2 of ebook "Hotel management and operations" provides readers with contents including: Chapter 6 - Food and beverage division; Chapter 7 - Marketing and associated activities; Chapter 8 - Financial control and information management; Chapter 9 - Human resources policy management;...

244p dangsovu 20-10-2023 7 4   Download

Ebook "Hote/Motel operations: An overview (2nd edition)" helps readers in the travel and tourism industries understand the organizational and operational aspects of lodgings. It covers each department of a property and its organization and responsibilities, the methods of marketing a property, and legal requirements faced by properties. Emphasis has been placed on amenities, providing service to business travelers, and security issues.

188p dangsovu 20-10-2023 6 3   Download

Part 1 of ebook "Professional management of housekeeping operations" provide readers with content about: the housekeeping profession and the principles of management; planning, organizing, and staffing the new organization; directing and controlling ongoing housekeeping operations; the hotel housekeeping daily routine of department management;...

262p damtuyetha 16-02-2023 3 2   Download

Part 1 of ebook "Front office: Operations and management" provide readers with content about: hotels - past and present; hotel classifications; hotel product types; independent hotel ratings; the hotel guest; room sales differentiation; market segmentation; the guest room; guest room makeup; key control systems; hotel organization; engineering and human resources department heads;...

148p damtuyetha 16-02-2023 7 4   Download

Continued part 1, part 2 of ebook "Front office: Operations and management" provide readers with content about: front office overview; front office operations; room rate structure; the property management system; guest accounting; night audit; ancillary night audit duties; housekeeping; housekeeping guest room standards; reservations and forecasting; measuring hotel performance;...

223p damtuyetha 16-02-2023 8 2   Download

Continued part 1, part 2 of ebook "Hotel front office" provide readers with content about: check-in; the uniformed staff are essential for a smooth front office operation; the guest in-house; provide guest information and answer enquiries; accounting; check-out; the work of the accommodation manager;...

101p damtuyetha 16-02-2023 5 2   Download

Continued part 1, part 2 of ebook "Principles of hotel front office operations" provide readers with content about: other duties of the reception department; front office accounting; check-out and settlement of accounts; credit control; sundry guest services; handling corporate and group sales; dealing with guests' problems; yield management; the electronic front office;...

181p damtuyetha 16-02-2023 11 4   Download

Part 1 of ebook "Professional management of housekeeping operations (Fourth edition)" presents the following content: the housekeeping profession and the principles of management; planning, organizing, and staffing the new organization; directing and controlling ongoing housekeeping operations; the hotel housekeeping daily routine of department management; hotel housekeeping subroutines;...

301p damtuyetha 09-01-2023 12 2   Download

Continued part 1, part 2 of ebook "Professional management of housekeeping operations (Fourth edition)" presents the following content: special topics - swimming pool operations and management, housekeeping in other venues, safeguarding of assets, in-house laundries, and the full circle of management; the safeguarding of assets - concerns for safety and security in housekeeping operations; the laundry - toward an understanding of basic engineering and operational considerations;...

218p damtuyetha 09-01-2023 8 2   Download

Continued part 1, part 2 of ebook "Strategic questions in food and beverage management" provide readers with content about: can hotel restaurants ever be profitable; short- and long-run perspectives; how can we better understand operational productivity in food and beverage; a resource substitution framework; why are there so many celebrity chefs and cooks;... Please refer to the ebook for details!

139p duonghanthienbang 05-10-2022 13 5   Download

Continued part 1, part 2 of ebook "Food and beverage management (Third edition)" provide readers with content about: food and beverage production control; food controlling; beverage controlling; revenue control - control systems - operating rations; food and beverage management in hotels and quality restaurants; food and beverage management in function catering;... Please refer to the ebook for details!

208p duonghanthienbang 05-10-2022 12 7   Download

Continued part 1, part 2 of ebook "Vietnam tourism occupational standards: Small accommodation operations" provides readers with information about standards such as: plan, allocate and monitor work of a team; prepare and analyse financial statements and reports; manage incidents and emergencies; operate basic security equipment; implement occupational health and safety practices;... Please refer to part 2 of the ebook for details!

73p tieuvulinhhoa 22-09-2022 16 4   Download

Part 1 of ebook "Introduction to management in the hospitality industry" provide readers with content about: perspectives on careers in hospitality; food service; lodging; hotel and lodging operations; forces shaping the hotel business; competition in the lodging business;... Please refer to part 1 of the ebook for details!

452p tieuvulinhhoa 22-09-2022 11 4   Download