Improving customer experience

Part 2 of ebook "Home builder’s guide to continuous improvement: Schedule, quality, customer satisfaction, cost, and safety" provides readers with contents including: Chapter 11 - Sample size determination; Chapter 12 - Software; Chapter 13 - Continuous improvement tools and techniques; Chapter 14 - Quality function deployment; Chapter 15 - Design of experiments;...

121p giangdongdinh 28-05-2024 6 4   Download

The book also introduces a process called the Customer-Driven Mission Achievement Process (CD-MAP), now successfully used by many large companies to formulate and assess strategies at every organizational level of their organizations. This book, steeped in modern business theory and backed by years of practical experience, will help practitioners in any company improve their operations and their competitive position.

224p vimeyers 29-05-2024 2 1   Download

This study examines CRM implementation, benefits, and performance in Nigeria. Findings based on an appropriate quantitative questionnaire revealed that businesses implementing CRM benefits and experience improve performance and appreciate CRM as a vital strategy against competitors. The Balanced Scorecard (BSC) model linking CRM significantly impact on business performance in Nigeria.

10p longtimenosee10 26-04-2024 2 1   Download

This research aims to develop and validate a CE measurement model by considering the relevant variables by representing three phases of customers’ journey towards healthcare service delivery, namely cognitive, affective, and behaviour responses (CABCE).

11p longtimenosee07 29-03-2024 11 2   Download

Competitiveness of enterprises can maintain and improve competitive advantage in consuming products or services. Besides, enterprises expanded their consumption network through surveying experiences in the logistics service sector. Therefore, the authors surveyed 30 logistics service enterprises with 500 customers. The results showed five factors that affected the competitiveness of logistics service enterprises of Dong Nai Province with 1% significance. Finally, the article draws some recommendations to help enterprises improve the competitiveness of logistics services.

9p longtimenosee07 29-03-2024 5 2   Download

Effective supply chain management is critical for the success of a business, ensuring efficient and cost-effective delivery of products and services while minimizing risks and enhancing the customer experience. This paper presents a case study on Avakino Ltd's supply chain management, analyzing its nature, challenges, and proposed recommendations. The study reveals that Avakino Ltd has an agile and global supply chain, sourcing products from low-cost suppliers in Asia and Africa.

11p longtimenosee07 29-03-2024 4 2   Download

In this study, we aim to review and highlight the benefits and risks of digital transformation at the firm level based on existing publications. Our findings indicate three benefits: enhanced efficiency and productivity, improved customer experience, and data-driven decision-making.

9p vigrab 02-02-2024 5 2   Download

Ebook "Wonder woman: Marketing secrets for the trillion-dollar customer" are the most financially attractive target audience and buy the majority of products and services, so improving the way we market to women is the easiest and most effective business growth strategy. This book dispels the traditional stereotypes about women as consumers and creates a clear business case for marketing to women.

256p loivantrinh 29-10-2023 9 3   Download

The purpose of the topic is to help students have more chances to interact and experience with English, create a language practice environment where learning and using English can take place at all times. In this process, Students can react flexible in all situations by using topics, differents areas of knowledge being suitable for Vietnamese culture, customs and habits. With simple activities and the simplest space like the classroom, students have the opportunity to experience, use foreign languages in real situations, actively support for the regular class time.

43p tueman07 21-08-2023 7 3   Download

This study will synthetic which aspects are highly valued by customers of digital banking and how digital banks can improve their customer experience. It will also make some recommendations to enhance the customer experience in digital banking - from usability, speed to security.

15p viannee 04-08-2023 11 4   Download

This research aims to investigate the critical success factors of digital transformation for improving customer experience in organisations. Specifically, the research aims to (a) identify the critical success factors of digital transformation for improving customer experience, (b) develop a framework for facilitating the successful implementation of digital transformation towards improving customer experience in organisations and (c) provide organisations with some appropriate recommendations for improving the performance of digital transformation towards improving customer experience.

204p runthenight04 02-02-2023 4 1   Download

Ebook Digital Marketing: Strategy, Implementation and practice - Part 2 presents the following content: Delivering the online customer experience, campaign planning for digital media, marketing communications using digital media channels, evaluation and improvement of digital channel performance, business-to-consumer digital marketing practice, business-to-business digital-marketing practice.

351p runthenight02 08-11-2022 20 11   Download

DSM is a set of tools and practices taken by utilities to influence the amount and/or timing of customers’ energy demand in order to use electricity most efficiently. DSM decreases the cost of meeting customers’ energy needs through increased investment in enduse energy efficiency and load management. Demand-side resources can reduce or postpone investment in generation, transmission, and distribution capacity, and decrease fuel consumption, and improve environmental quality.

10p visherylsandberg 18-05-2022 7 1   Download

Marketing: Market leader - Part 1 has present the contents a holistic approach to marketing; maketing in challenging times; the values of brands; developing a brand identity that lasts; turning round a brand image; improving customer experience; targeting a youth market; making the most of an online store;...

39p chenlinong_0310 23-02-2022 26 6   Download

Six Sigma is one of the most important and popular developments in the quality field. It has saved huge amounts of money and improved the customer experience for a large number of organizations across the world, yet it is applied in an inconsistent and often reductive fashion in many companies.

37p koxih_kothogmih6 23-09-2020 14 2   Download

The performance level and its dimensions were also considered high from the Safeway company workers’ perspective. Furthermore, the results suggest that both of the experienced groups showed significant differences regarding their empowerment's and performance perspective, meaning that employees with less than five years of job experience were more likely to perceive empowerment and performance, positively.

8p tozontozon 25-04-2020 13 2   Download

Direct and oversee an organization's sales policies, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

3p lanjingyi 18-03-2020 54 2   Download

The present investigation was conducted during rabi 2016-17 to study the effect of sulphur and zinc containing customized fertilizers on yield, quality and nutrient uptake by onion in Inceptisols” at Dr. PDKV, Akola. The experiment was laid out in Randomized Block Design with eleven treatments replicated thrice. The soil of experimental site was Inceptisols. The plant samples were collected, analyzed for content and uptake of major and micronutrients.

9p nguaconbaynhay3 07-02-2020 14 0   Download

Part A of this report will include two sections, which understand who I as a learner am; and implication for my future career choice. Firstly, definitions of ‘learning’ will be mentioned through understanding of learner. Besides, this going to find out on my own personal analyses about learning styles through four psychological tests, which are VARK, the Myers Briggs Type Indicators (MBTI), the Honey and Mumford Learning styles Questionnaire, and the Belbin Test.

88p linhtran_newuk 26-07-2013 83 13   Download

Pro SharePoint 2010 Search gives you expert advice on planning, deploying and customizing searches in SharePoint 2010. Drawing on the authors’ extensive experience of working with real-world SharePoint deployments, this book teaches everything you’ll need to know to create well-designed SharePoint solutions that always keep the end-user’s experience in mind. Increase your search efficiency with SharePoint 2010’s search functionality: extend the search user interface using third-party tools, and utilize analytics to improve relevancy....

517p lock_123 08-04-2013 80 5   Download