Improving service

Policymakers and healthcare managers globally are increasingly focused on collecting Patient Experience (PE) Data to identify information and issues that require improvement for enhancing service quality. For several years, the Ho Chi Minh City Blood Transfusion and Hematology Hospital has prioritized improving patient experience and satisfaction with its services.

12p vihatake 06-01-2025 0 0   Download

Vào cuối những năm 1940, lần đầu tiên dịch vụ điện thoại qua sóng radio được giới thiệu, và đã được thiết kế cho người dùng trong những chiếc xe ôtô tới các mạng điện thoại viễn thông công cộng. Sau đó, vào thập niên 60, một hệ thống bởi Bell Systems được ra mắt, gọi là IMTS, hay " Improved Mobile Telephone Service", . Then, in the 60’s, a system launched by Bell Systems, called IMTS, or, “Improved Mobile Telephone Service", mang lại khá nhiều cải tiến như quay số trực tiếp và băng thông rộng hơn....

32p ctxn52 27-09-2013 119 17   Download

Acknowledging the necessity, especially in Ho Chi Minh City, the author decided to conduct a research on the topic of “Factors influencing choices of using third-party logistics service providers of manufacturing companies in Ho Chi Minh city”. The topic does not only provide suggestions for 3PL service providers in Ho Chi Minh city to improve their operations and customer services, but also provide basis for further study of related issues surrounding the 3PL outsource decisions of different types of firms as well.

149p nkn8a8 19-07-2023 24 13   Download

The research aims to explore which factors will influence consumers’ intention to adopt e-wallet and the extent to which those will impact consumers’ behavior, then suggest some recommendations for improving e-wallet payment in Vinh Long province. In the current fierce competition, such information will be definitely valuable and useful for e-wallet service providers who are making every effort to expand the market and increase the number of e-wallet subscribers.

122p nkn8a8 19-07-2023 22 14   Download

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 7 3   Download

This research provides insights into understanding the impacts of mobile money services on financial capability, consumer wellbeing and subsistence entrepreneurship. The specific natures of the impacts are unique to the cultural contexts and needs of each society. This research contributes to the broad literature on the impacts of mobile money services on subsistence marketplaces from a theoretical perspective. This research also contributes valuable insights into the broader work of researchers, practitioners and policymakers seeking to improve people’s livelihoods through technology.

250p runthenight04 02-02-2023 12 2   Download

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 9 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 12 3   Download

The main objectives of this research are two fold. First, to make better or to improve the education planning mechanism at the Directorate for Development of Junior Secondary Education (DDJSE). Second, through improved planning, to expand the scope of service to the citizens of the country so that every citizen in Indonesia will have an equal access to Junior Secondary Education (JSE) and to improve the quality of JSE in Indonesia. To achieve these research objectives, practitioner research was used as an umbrella of research methodology with action research as the main research method.

164p runthenight04 02-02-2023 15 4   Download

Researching on factors affecting human resource development: In case of the small and medium companies in the Trade and Service sector in Tra Vinh province, in order to analyse, evaluate and make new contributions to the theoretical base, on the basis of which proposes governance implications to perfect the admission factors to human resource development of SMCs, contributing to improving the performance of local businesses.

27p closefriend08 10-11-2021 16 5   Download

Research and improve scheduling admission control mechanism to enhance QoS based on incoming burst rate prediction at core node to improve scheduling efficiency for low QoS bursts but still ensure a level of service quality for high QoS bursts. The effectiveness of the scheduling admission control mechanism was valued through simulation and mathematical analysis.

26p gaocaolon12 18-06-2021 27 3   Download

Focusing on the following three specific objectives: (1) Identify the types of forest ES and the value of forest ES that local households benefit from in research communes in Tri Ton and Tinh Bien districts; (2) Identify the relationship between forest ES that households benefit from and livelihoods of households living; and (3) Recognize the motivations and obstacles, and propose solutions to enhance the value of forest ES, improve access to forest ES to develop livelihoods of different groups.

34p gaocaolon12 14-06-2021 29 4   Download

Purpose of the research: Researching and proposing some measures to develop integrated themes teaching capacity for pre-service chemistry teachers through teaching subjects of Philosophy and Education Method in Chemistry to contribute to development pedagogical capacity and improve the quality of training pre-service chemistry teachers.

27p tunelove 10-06-2021 22 4   Download

Research purposes: Based on the theoretical research and the status of communication skills of call center agents with customers, the thesis proposes a number of measures to improve communication skills with customers for the agents in order to enhance the quality of customer support services via phone.

27p tunelove 10-06-2021 15 4   Download

The dissertation aims at clarifying theoretical and practical perquisites of social work services towards mental disorder-suffering children. On such basis, measures for improving knowledge and skills of parents and caregivers of mental disorder-suffering children are proposed; and suggestions for enhancing quality, efficiency of social work services towards mental disordersuffering children in Quang Ninh province are also provided.

27p angicungduoc12 08-06-2021 15 3   Download

Research purposes: Based on theoretical research and practice of public services, public service management in public preschools in Hanoi city from a quality assurance approach, proposing solutions for public service management in public preschools to improve the quality of early childhood education.

25p extraenglish 26-05-2021 20 3   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 30 4   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 16 3   Download

Purposes of research: Based on the theoretical and practical research, the thesis proposes the solutions of quality assurance in training under AUN-QA, thereby contributing to improve the training quality of the private universities in Ho Chi Minh City, meeting the needs of developing high quality human resources in Ho Chi Minh City and the Southeastern Vietnam.

28p prisonbreak123 21-05-2021 23 3   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 21 2   Download