Managing customer service satisfaction

Part 2 of ebook "Boundary spanning elements and the marketing function in organizations: Concepts and empirical studies" provides readers with contents including: the mediating role of role stress in the relationship between goal orientation and job satisfaction among salespersons; management interventions and prosocial behaviours; customer responses to service failure and recovery experiences; boundary objects and end user engagement;...

89p giangmacvien 22-06-2024 1 1   Download

A questionnaire survey has been distributed for this study and result showed that there are several aspects under each of segments that can lead to customer satisfaction by using the PLS-SEM and IPMA analysis. The findings in this study can be used by other hotel operators to have a thoughtful mind on the factors that driven customers’ preferences and satisfaction that will aid in designing a message with better persuasion and at the same time attract more tourists to come and visit Malaysia.

7p longtimenosee10 26-04-2024 4 1   Download

In theory, the integration of Kano Model and SERVQUAL into Quality Function Deployment is to remove the assumption of linear and to offer innovative input. Kano Model characterizes attributes for product or services based on the level of customer satisfaction towards the attributes. Indirectly it can facilitate SEVQUAL to determine level of priority to the improvement process required by the organisation based on certain categories requested, in which this is going towards into the improvement of customer satisfaction.

5p longtimenosee10 26-04-2024 1 1   Download

The main aim of the current study is to investigate the relationship between the supply chain management practices and the Indonesian public healthcare organizational performance. Furthermore, the mediating role of alliance integrated network in the relationship between service supply chain management practices and the Indonesian public healthcare organizational performance is also examined. The study aims to overall assess the organizational performance of healthcare sector.

11p longtimenosee10 26-04-2024 2 1   Download

The main purpose of the current study is to examine the impact of supply chain management, perceived service quality and collaboration on customers satisfaction and loyalty. Moreover, mediating impact of customer satisfaction among supply chain management, perceived service quality and collaboration and loyalty is examined as well. Analysis approach – For this study we have used the survey-based method for data collection, therefore we prepared a structured questionnaire according to research objectives.

8p longtimenosee09 08-04-2024 2 0   Download

The aims of this study is to examine the effect of security, quality of service, operations and information management and trustworthiness on Eloyalty customer moderated by customer satisfaction for online shop website. The sample was taken using random sampling technique as many as 1300 respondents. The data was tabulated and processed using questionnaires, interviews, observation and documentation. The results of this study showed that security, information management, reliability and trustworthiness has positive and direct impact on customer satisfaction.

9p longtimenosee09 08-04-2024 1 0   Download

The study proposes a research model that integrates the e-service quality (ESQ), eservice recovery quality(ESRQ), and the logistic service quality(LSQ) that are provided by the e-retailers, which furthers influences both customer satisfaction and loyalty. The study examines the second order dimensions of ESQ, ESRQ, and LSQ using second stage reflective-formative approach. The outcome of the data analysis, with the sample size of 350, concludes that ESQ strongly influences LSQ, customer satisfaction (CS) and customer loyalty (CL) when using online retail websites.

7p longtimenosee09 08-04-2024 12 2   Download

The purpose of study "The role of supply chain management in service and satisfaction to loyalty in transportation business" is to analyze the effects of supply chain on service scape and customer satisfaction to loyalty in transportation business. This study also analyze the role of satisfaction as mediating variable in the relationship between service scape and customer loyalty in supply chain process.

11p longtimenosee07 29-03-2024 5 1   Download

This study aims to determine the factors affecting customer satisfaction with logistics enterprises’ logistics services in Vietnam. Data collected through survey questionnaires sent to customers who are currently using the services of businesses. Research has shown eight factors affecting customer satisfaction, including tangible factors, reliability, guarantee, empathy, responsiveness, perceived price, customer relationship service, and relationship quality-these eight factors measured through 35 observed variables.

10p longtimenosee07 29-03-2024 5 2   Download

The objective of this study is to design and constitute a system capable of measuring the rate of satisfaction among customers which in particular can be applied in municipalities. The statistical pool of the current research is divided in two groups: First, are university professors and experts qualified. Second, are municipalities customers. The method of data collection determined for the first group was nonprobability and random sampling and the scope and limitation of this data was specified through the application of the central limit theorem.

10p longtimenosee07 29-03-2024 3 2   Download

This article aims to identify the factors considered by Indonesian companies in selecting 3PL. Respondents of this research are managers of logistics or persons in charge of logistics activities. Structural Equation Modeling (SEM) is used to elaborate the relationship between factors affecting 3PL selection decision. The results indicate that Information Technology (IT) usage, service quality, trust and customer satisfaction are the factors affecting the companies to select a 3PL provider. Other results also show that there is a significant relationship between those factors.

9p longtimenosee04 06-03-2024 3 1   Download

The study explores the various facets of different wave retail banking models, including their merits, demerits are security issues, to share the wave retail wave banking implementation in Bangladesh. Apart from that, this research evaluates the current status and preparedness of banks to facilitate wave retail banking in Bangladesh. To developed smooth operation and application of wave retail banking in Bangladesh. This research focuses only on renown Banks in Bangladesh.

7p longtimenosee04 06-03-2024 8 1   Download

The challenge of trying to meet with the customers’ needs in terms of quality and quantity within best price practices (marginal profit) remains a vital part of decision making in all producing firms (manufacturing, service rendering companies, etc.). This research is born out of a concern for such challenges.

9p longtimenosee04 06-03-2024 7 1   Download

Supply chain management has been widely used to deliver the products and services to end customers, which mainly effects on costumers decision. This study aims to analyze the effect of product quality on purchasing decisions partially, promotion on purchasing decisions partially, and product quality and promotion on purchasing decisions simultaneously case study Botol Sosro tea product at Giant Mall Permata Tangerang. Data collections and information are taken from populations that are the object of the research or draw samples from existing populations by using the questionnaire.

9p longtimenosee04 06-03-2024 4 0   Download

This study aimed to explore the effects of service quality and reputation towards the customers’ satisfaction at one of the Zakat Institutions in one of the state in Malaysia. Respondents for this study were residences who reside in the state and used the Institution services. There were 280 questionnaires have been distributed to the respondents. The study found that reliability, assurance and brand reputation does have significant relationship towards the customers’ satisfaction.

5p longtimenosee04 06-03-2024 1 0   Download

The research aim "Information system model for worker welfare management for the firm in Thai supply chain" develop information system model for worker welfare management for the firm in Thai supply chain and an evaluation of the model . This research was purposive sampling method approach with a sampling of ten experts in the field of information system and supply chain. The obtained data are analysed using mean and standard deviation. The research result demonstrates the model consists of five elements namely main components, Supplier, The firm, Satisfaction and service, Customers.

4p longtimenosee04 06-03-2024 1 1   Download

The objective of research "Digital pattern for worker welfare management for an organization in Thai supply chain" were to study digital pattern for worker welfare management for organization in Thai supply chain and evaluation of the model . The sample group in this study consisted of ten experts using purposive sampling. Data were analysed by arithmetic mean and standard deviation. The research findings model six elements namely main components, Supplier, organization, Satisfaction and service, Customers satisfaction and feedback.

3p longtimenosee04 06-03-2024 1 1   Download

An academic articles about information system for elderly care management in Thai supply chain aim to present elderly care management through a supply chain applying for better effective elderly care management The elderly care management needs to be appropriate to changes of globalized economy and society. The processes consisted of Suppliers, Agencies, Satisfaction and service, Customers ,All component connect with information communication technology in the Thailand with the supply chain.

5p longtimenosee04 06-03-2024 3 1   Download

The review article title digital system in supply chain for elderly care management in Thailand aim to present tax management through a supply chain applying for better effective tax management The elderly care management needs to be appropriate to changes of globalized economy and society. The processes consisted of Suppliers, Government organization , Satisfaction and service , Customer, Satisfaction and feedback .All element connect with digital in the Thailand with the supply chain. This truly added the society in Thailand .The supply chain will be applicable for elderly care in Thailand.

5p longtimenosee04 06-03-2024 5 0   Download

Continued part 1, part 2 of ebook "Bottom-line call center management: Creating a culture of accountability and excellent customer service" provides readers with contents including: Chapter 5 - Your reps; Chapter 6 - Pay, benefits, and the dreaded labor unions; Chapter 7 - The people and the technology; Chapter 8 - Return on investment (ROI); Chapter 9 - ROI case study at happy airways; Chapter 10 - From the present to the future;...

111p mocthanhdao0210 19-11-2023 1 1   Download