Perceived service quality

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 11 2   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 23 3   Download

The overall objectives of the research are to unveil: (i) how cognitive dimensions and personal characteristics (including perceived service value, absorptive capacity, purpose in life, and grit) affect student engagement; and (ii) the linkage between student engagement and quality of college life.

28p cothumenhmong6 17-07-2020 27 3   Download

The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.

6p guineverehuynh 21-06-2020 27 4   Download

This study develops and tests a set of new factors which shapes both customer satisfaction and delight within the UAE setting. The factors include perceived service value, perceived service quality, perceived price fairness in addition to perceived service recovery.

10p tocectocec 24-05-2020 13 1   Download

The aim of the present study is to examine the influence of website quality on consumer’s e-loyalty, noting the mediating role of e-trust, e-satisfaction, and perceived enjoyment. Besides, this study examines the consequence of consumer’s e-loyalty.

20p tohitohi 22-05-2020 45 4   Download

The research focuses on evaluating customer satisfaction withthe service quality, corporate image, service price, perceived value of lifeinsurancecompanies in Vietnam. Thereby, the research proposes recommendations to improve customer satisfaction with life-insurance companies in Vietnam.

27p bibianh 24-09-2019 50 5   Download

Chất lượng tín hiệu phát thanh truyền tải qua mạng IP sẽ bị ảnh hưởng và suy giảm do tác động của các yếu tố mạng. Các yếu tố mạng bao gồm tỷ lệ tổn thất gói tin, trễ mạng và biến động trễ mạng là các tham số chính tác động đến chất lượng dịch vụ của tín hiệu tại đầu thu PQoS (Perceived Quality of Service). Mối quan hệ giữa các yếu tố này được thể hiện trên hình 2.1

84p vanmanh1008 26-05-2013 116 17   Download