Perceived service quality

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 7 2   Download

Trên cơ sở nghiên cứu từ mô hình SERVQUAL của Parasuraman và cộng sự (1985) và mô hình Perceived Service Quality Model - PSQM của Gronroos (1984), tác giả đã phát triển và vận dụng để đo lường sự mong đợi của khách hàng là giải pháp để có thể phục vụ khách hàng một cách thỏa đáng và hiểu được cảm nhận của khách hàng hơn tại Vietcombank chi nhánh TP.HCM.

13p vivacation2711 23-10-2021 46 1   Download

The aim of this thesis was to study the impact of service quality, perceived value on enterprises’s satisfaction with service quality in Can Tho City. There were four specific objectives: to measure the impact of service quality on satisfaction of enterprises to measure the impact of service quality on perceived value of enterprises; to measure the impact of service quality and perceived value on satisfaction of enterprises and to propose policies to improve the quality of business registration thereby increasing the perceived value and enterprises’ satisfaction with service quality.

32p angicungduoc10 09-03-2021 21 2   Download

The overall objectives of the research are to unveil: (i) how cognitive dimensions and personal characteristics (including perceived service value, absorptive capacity, purpose in life, and grit) affect student engagement; and (ii) the linkage between student engagement and quality of college life.

28p cothumenhmong6 17-07-2020 22 2   Download

The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.

6p guineverehuynh 21-06-2020 25 3   Download

This study develops and tests a set of new factors which shapes both customer satisfaction and delight within the UAE setting. The factors include perceived service value, perceived service quality, perceived price fairness in addition to perceived service recovery.

10p tocectocec 24-05-2020 11 0   Download

The aim of the present study is to examine the influence of website quality on consumer’s e-loyalty, noting the mediating role of e-trust, e-satisfaction, and perceived enjoyment. Besides, this study examines the consequence of consumer’s e-loyalty.

20p tohitohi 22-05-2020 44 4   Download

This research empirically attempted to assess the effect of brand familiarity and perceived service quality on brand image as well as to explore the position of brand image on student satisfaction in addressing previous efforts' mixed outcomes and bridging the gaps in the private higher education area. The data were collected from students of Jadara university in Jordan. PLS-SEM methods were used to test hypothesized relationships on a sample of 112 students.

8p tozontozon 25-04-2020 14 2   Download

The research focuses on evaluating customer satisfaction withthe service quality, corporate image, service price, perceived value of lifeinsurancecompanies in Vietnam. Thereby, the research proposes recommendations to improve customer satisfaction with life-insurance companies in Vietnam.

27p bibianh 24-09-2019 49 5   Download

The research study is an investigation into customer perceptions of service quality in the commercial banking sector of Nigeria: A case study of Skye Bank Plc. The overall goal of the study is to identify the level to which customers perceive service quality currently practised in Nigerian banking industry. To consult more Economic essay sample, please see at: Bộ Luận Văn Thạc Sĩ Kinh tế

120p nguyenyenyn117 18-06-2019 45 5   Download

This  study  explores  brand  loyalty  behaviour  on  soft  drinks  and  examines  key  brand  loyalty factors:  brand  name,  product  quality,  price,  style,  store  environment,  promotion  and  service quality. Consumers are classified into two categories by their degree of brand loyalty: hard-core  loyal  customers  and  brand  switchers.

105p nguyenyenyn117 17-06-2019 76 7   Download

Chất lượng tín hiệu phát thanh truyền tải qua mạng IP sẽ bị ảnh hưởng và suy giảm do tác động của các yếu tố mạng. Các yếu tố mạng bao gồm tỷ lệ tổn thất gói tin, trễ mạng và biến động trễ mạng là các tham số chính tác động đến chất lượng dịch vụ của tín hiệu tại đầu thu PQoS (Perceived Quality of Service). Mối quan hệ giữa các yếu tố này được thể hiện trên hình 2.1

84p vanmanh1008 26-05-2013 114 17   Download

Wireless and Mobile Internet have changed the way people and businesses operate. Communication from any Internet access point, including wireless networks such as UMTS, GPRS or WLAN has enabled organizations to have a mobile workforce. However, networked applications such as web, email, streaming multimedia etc. rely upon the ability of timely data delivery. The achievable throughput is a quality measure for the very task of a communication system, which is to transport data in time. Throughput is thus one of the most essential enablers for networked applications.

0p monkey68 13-03-2009 165 51   Download