Quality Internet banking

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study is a quantitative study using the SERVQUAL model developed by Parasuraman et al. (1988) in internet banking service to define 5 dimensions of internet banking service quality as independent variables and customer satisfaction is the dependent variable. Questionnaires were also given for 320 customers and 300 surveys which were valid for analysis.

16p toduongg 24-08-2024 2 0   Download

Thuyết trình: An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction nhằm mục đích sự hài lòng của khách hàng, tổng thể chất lượng dịch vụ internet banking, chất lượng sản phẩm dịch vụ ngân hàng.

26p slow_12 26-06-2014 122 12   Download

The main part of this paper is based upon an exploration of the relationship between corporate social responsibility and financial performance in developing countries. The authors do this by investigating the Istanbul Stock Exchange (ISE) 100 index companies and their social responsibility policy and financia.

27p kimcang111 31-03-2014 82 2   Download