Service quality of airline services

As the nature of services provided by airlines is a little different to other service industries, additional research is needed to evaluate the service quality of airline services and its effects on customer satisfaction using appropriate dimensions of service quality.

9p guineverehuynh 22-06-2020 24 3   Download

Research objectives: One of its basic objectives is to verify the objectiveness and enormous benefits of the cooperation between Tourism and LCA. Accordingly, it will be defined the vision and solutions to promote the stable development and maintain this cooperation, then it will support for their mutual development in providing the better service’s quality as well as creating a strong and fair competition in the condition of international integration and contribute to social development.

22p change03 06-05-2016 45 4   Download