Service supply chain

The purpose of this paper is to analyze factors influencing banking service quality regarding supply chain finance (SCF)- evidence from Vietnam Technology and Commercial Joint Stock Bank. It is indicated that to involve financial service providers in the integrated management of supply chain is important to stimulus flows of cash, products and information

14p viormkorn 27-09-2024 3 2   Download

This paper aims to review a framework that investigate the effectiveness of mass marketing communication as a digital logistics tools toward promoting a new online public service platform “iakaun” for Employees Provident Fund (EPF). The use of online public service platform by the government for participatory and interactive relationships is increasing today.

9p longtimenosee10 26-04-2024 4 3   Download

This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.

8p longtimenosee10 26-04-2024 4 2   Download

In recent years, Vietnam freight forwarding industry is growing and contributing significantly to the national GDP. However, the efficiency in providing service delivery at the domestic firms is not high to compete with multinational companies that are strong potential and finance. There have been many studies on freight forwarding, but mainly qualitative research and other studies are in-depth analysis logistics. T

7p longtimenosee10 26-04-2024 11 2   Download

This paper contributes to the literature on the internationalization process of new ICT companies, especially the ride-hailing developer firms. It analyzes the global expansion of UBER in the Asian market. UBER did an aggressive expansion using a standard business model in every market that they get into. The strategy was on scale economy rather than localization of services. The case analysis suggests that UBER was unsuccessful in its global expansion due to a number of factors especially t

7p longtimenosee10 26-04-2024 2 2   Download

- In this research, the impact of activity-based costing on captive product pricing strategies has been investigated. For a thorough examination, the important indicators of the impact of activity-based costing, which have been mentioned in most studies, have been used and also some examples of research have been reviewed to achieve the ultimate goal of the research.

5p longtimenosee10 26-04-2024 5 2   Download

The results of the research showed that paying attention to employees' motivational factors and their needs and paying attention to individual differences of each employee is one of the most important factors. Which can be achieved in the productivity of human resources and one of the essential conditions for achieving the goal in every way is to provoke and motivate and respond to the people who do it. Factors like meritocracy, awarding rewards to better services, preventing and disrupting individual choices are one of the most important motivations and responses.

4p longtimenosee10 26-04-2024 5 2   Download

This study summarizes a sample of the managers of the Iraqi cellular communications company with 84 employees. The company is a service organization responsible for providing integrated telecommunications services. As a management system that uses human, technical, material and financial resources, its size and value increase in line with technical progress. The demand for telecommunication services is increasing for several factors, the most important being the only means available to the majority and to the increase in population.

6p longtimenosee10 26-04-2024 5 2   Download

This research aims to identify the rules of lean system application in the service industry. It also seeks to highlight the requirements of applying the lean production system on Al-Ahliyya Amman University to reduce costs. The research was conducted in the form of a case-study in Al-Ahliyya Amman University. Data was collected through discussions with some the officials in the university. Including the HR manager, the financial manager, the student affairs manager, and the student registration manager.

5p longtimenosee10 26-04-2024 4 2   Download

One of the natural consequences of lending practices by banks and credit institutions has been the creation of deferred and doubtful loans- a phenomenon that has become a major concern for these institutions and has had a negative impact on their revenue and expenditure. From an internal perspective, operating costs, work efficiency, profitability, customer service, branch rank, employee wages and salaries, and other qualitative indicators are significantly affected.

10p longtimenosee10 26-04-2024 3 2   Download

Facing uncertain environment, the cultivation of agility is approached as a strategic ability that assists organizations rapidly to sense and respond internal and external uncertainties via effective collaboration of supply chain relationships. The objective of the study is to uncover how organizational antecedent, supply chain collaboration (SCC) and organizational competency, supply chain flexibility (SCF), aimed at augmenting the supply chain agility (SCA) of firms. T

4p longtimenosee10 26-04-2024 2 2   Download

In the complexity and dynamic supply chain network, understanding the integrity definition is paramount as to uphold Halal integrity from “farm to fork” to avoid miss-communication and fraudulent. This is because, the perceptions of Halal integrity varied among the Halal food supply chain stakeholders due to difference in scenario and perspectives.

9p longtimenosee10 26-04-2024 8 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 7 0   Download

The objectives of this research are to understand how routinised operation processes and HRM practices impact on L&SC competencies of LSPs in China. To achieve the above objectives, this study formulated four research questions: 1) Do BP&SOPs positively relate to L&SC competencies of LSPs in China? 2) Do HRM practices positively relate to L&SC competencies of LSPs in China? 3) Does Guanxi enhance the relationship between BP&SOPs and L&SC competencies? 4) Does ICT support bolster the relationship between BP&SOPs and L&SC competencies?

178p runthenight04 02-02-2023 10 2   Download

The purpose of this paper is to develop an approach to analyze and improve business processes of a service supply chain (SSC), through a real case study.

12p lucastanguyen 01-06-2020 39 5   Download

The Goods and Services Tax, which is also known as VAT in many countries is a multi-stage consumption tax on goods and services. It is levied on the supply of goods and services at each stage of the supply chain from the producer up to the stage of final consumption.

5p guineverehuynh 22-06-2020 11 1   Download

In this paper, the impact of machine failures on production lines in a closed-loop supply chain systems is examined. For this purpose, a new method is proposed for scheduling manufacturing workshops in a supply chain systems.

24p tocectocec 24-05-2020 15 2   Download

This paper investigates the role played by service quality at supplier-manufacturer dyad in small-medium manufacturing units, and presents a model to establish that contribution of both the supplier and manufacturer towards service quality could lead to satisfaction followed by loyalty

22p tocectocec 24-05-2020 12 1   Download

In this study, service quality and drinking water quality were taken as the strategic management activities. Employees of water supply companies were selected to collect the necessary data.

12p tohitohi 22-05-2020 40 1   Download

This study considers a supply chain master planning problem in an uncertain environment where operating costs, customer demand, production capacity, manufacturer’s acceptable defective rate, and manufacturer’s acceptable service level are uncertain.

30p tohitohi 22-05-2020 22 1   Download