User satisfaction

The objective of this study was to examine the characteristics and elements that affect e-wallet users' overall satisfaction in Hanoi, Vietnam, with 175 surveys collected in Hanoi. Each of the five major factors affecting user satisfaction has been detailed, starting with the least important and working toward the most important, including “Means”, “Reliability”, “Service Capacity”, “responsiveness” and “empathy”.

22p toduongg 24-08-2024 1 1   Download

The study was conducted to examine the impact of factors including top management support, system quality, facilitating condition on the usage of information system (IS) and the impact of usage of information system to the user satisfaction in the application environment of enterprise resource planning (ERP) systems in enterprises in Vietnam. Formal research samples of 110 subjects, including employees and managers involved in the usage IS.

16p toduongg 24-08-2024 5 1   Download

Manufacturing organizations spend lot of money and time to implement ERP thinking that after implementation, it will lead to increase in work efficiency. However, in most cases, ERP implementation results in a high failure rate. Most research has focused on the critical success factors (CSF) for ERP implementation, whereas factors such as success measures, benefits of ERP and the factors responsible for successful implementation in Indian manufacturing sectors has been discussed by very few researcher.

11p longtimenosee10 26-04-2024 7 3   Download

This research used a Myerscough study, which combined user information satisfaction and SERVQUAL instruments, which was to measure the quality of information system services and investigated the correlation between the quality of information system service and user satisfaction.

10p tocectocec 24-05-2020 26 0   Download

Study accounting information systems operated by construction joint stock companies in Vietnam; evaluate accounting information systems by level of satisfaction of the users working for the construction joint stock companies in Vietnam.

31p dungmaithuy 18-09-2019 14 3   Download

definition of function points (for size estimation), work units, user manual sections, satisfaction arguments, traceability management...

29p ken1802 06-04-2011 55 6   Download

Quality of Service What is QoS? The basic definition of QoS is given by the ITU-T in recommendation E.800 as ‘‘the collective effect of service’’ performance, which determines the degree of satisfaction of a user of a service. There are a large number of issues, which affect user satisfaction with any network service. These include: † How much does it cost? † Can a user run the application they want? † Can a user contact any other user they want? None of these is a straightforward technical question....

48p doroxon 12-08-2010 107 34   Download

American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

0p moser 04-03-2009 122 70   Download

The Customer Satisfaction Work Group (Work Group) of the Workforce Information Council (WIC) was appointed to explore the issue of customer satisfaction as it relates to labor market information (LMI) providers and users of the information. The Work Group was composed of eleven members, two support personnel and a consultant. They met formally three times between October 2002 and June 2003, and gave quarterly updates to the WIC. creation process. Workforce Investment Act of 1998. and federal agencies; sharing;......

16p moser 04-03-2009 266 35   Download