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Vietnamese hotel industry
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Part 1 of ebook "The social web in the hotel industry: The impact of the social web on the information process of German hotel guests" provides readers with contents including: Chapter 1 - Introduction; Chapter 2 - The social web; Chapter 3 - Tourist information search; Chapter 4 - The German hotel market;...
98p
giangmacvien
22-06-2024
1
1
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Part 2 of ebook "The social web in the hotel industry: The impact of the social web on the information process of German hotel guests" provides readers with contents including: Chapter 5 - Methodology; Chapter 6 - Results of the survey; Chapter 7 - concluding remarks;...
102p
giangmacvien
22-06-2024
1
1
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Customer relationship management is now the tools and strategies for hotel industry to increase service quality and customer satisfaction which in turn gain customer loyalty on the age of IT. The objective of the present study is to analyze the effect of electronic customer relationship management (e-CRM) on customer’s loyalty in situation of Vietnamese hotel industry.
9p
viporsche
03-11-2022
10
3
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Cuốn sách "Phương pháp tự học tiếng Anh dành cho chuyên ngành du lịch" được biên soạn nhằm giúp các hướng dẫn viên tự tin với việc giao tiếp bằng tiếng Anh và làm tốt công việc của mình. Phần 1 cuốn sách trình bày các tình huống giao tiếp tiếng Anh như: Booking ticket - Đặt vé; Hotel service - Dịch vụ khách sạn; restaurant service - Dịch vụ nhà hàng.
90p
unforgottennight03
27-08-2022
26
9
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The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.
29p
guitaracoustic09
14-01-2022
20
2
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In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam's economy will continue to witness the boom of the accommodation service business with more than 20 million foreign visitors visiting and the outstanding growth of the hotel service industry.
12p
tamynhan6
14-09-2020
35
2
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In the paper the researcher tries to find out the impact of price satisfaction and service satisfaction on customer loyalty. Five dimensions of services are taken to see their impact on price and service satisfaction.
11p
murielnguyen
01-07-2020
29
4
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This paper focuses on final year hotel management students who are going to join hotels in short span of time. The study finds that the students response are mostly favorable towards hotel jobs with specific choice.
6p
guineverehuynh
17-06-2020
15
4
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The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.
6p
guineverehuynh
21-06-2020
24
3
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Role of HR practices in employees’ satisfaction: a case study on 3-star hotels of Ahmedabad, Gujarat
The purpose of this study is to find out that how and which HR practices play an important role in increasing employees’ satisfaction in hotel industry. This study focuses on lower level employees of 3-star hotels in Ahmedabad, Gujarat.
7p
guineverehuynh
22-06-2020
45
0
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This paper gives an idea about analysis of importance of customer satisfaction. The study was carried out with the help of quantitative research by using questionnaire & it was designed on keeping in mind the basic of customer satisfaction.
8p
guineverehuynh
22-06-2020
13
1
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This study focuses on the job satisfaction and quality of work life among employees in the hotel industry. 100 employees from three 4-star hotels in Klang Valley were selected in the survey.
9p
orianahuynh
10-06-2020
13
4
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The present study has been emphasized on the factors effecting the employees’ attrition in hotel industry. The study has considered the 4 and 5 stars rated employees as the sample respondents in Hyderabad district of Telangana state.
7p
orianahuynh
10-06-2020
10
4
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This article is devoted to formulation of development strategy for tourism and hospitality industry.
8p
orianahuynh
08-06-2020
30
3
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This study is undertaken to examine the determinants of the practice of customer relationship management in the hotel industry in the case of Hawassa City, Ethiopia. The study employed an explanatory research design with quantitative research approach.
12p
orianahuynh
08-06-2020
48
0
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The purpose of this narrative review paper is to create awareness on the effect of Green practices and Green Human Resource Management strategies with respect to Nigeria Hotels.
10p
orianahuynh
08-06-2020
29
3
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Competence frameworks are the trend for human resource management in a dynamic environment. In Vietnam’s dynamic environment, the hotel industry is witnessing fast changes to adapt to the development of the Vietnamese economy.
13p
viposeidon2711
17-09-2019
34
0
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Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry. Invite you to refer.
66p
huaichen6493
15-03-2019
334
54
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