E-GOVERNMENT IMPLEMENTATION STRATEGIES

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Broadly defined, Electronic Government (e-Government) is the use of ICT: - to promote more efficient and effective government’s activities, - to facilitate accessibility to government services, - to allow greater public access to information, and - to make government more accountable to citizens. e-Government involves delivering services via the Internet, telephone, electronic media, community centers (self-service or facilitated by others), wireless devices or other communications systems

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Nội dung Text: E-GOVERNMENT IMPLEMENTATION STRATEGIES

E-GOVERNMENT IMPLEMENTATION STRATEGIES Salvator NIYIBIZI DIRECTOR EGOV RITA
CONTENT • INTRODUCTION • SITUATION ANALYSIS • CRITICAL SUCCESS FACTORS AND CAUSE OF FAILURE • LOGICAL FRAMEWORK AND E-GOV PROJECTS • CONCLUSION
1.INTRODUCTION(Con’d) Broadly defined, Electronic Government (e-Government) is the use of ICT: - to promote more efficient and effective government’s activities, - to facilitate accessibility to government services, - to allow greater public access to information, and - to make government more accountable to citizens. e-Government involves delivering services via the Internet, telephone, electronic media, community centers (self-service or facilitated by others), wireless devices or other communications systems
1.INTRODUCTION(Con’d) e-Government as a driver of growth and development can help in the realization of the PRSP within Vision 2020 . Particularly, e-Government will inter alia: – improve services and convenience to citizens; – improve the productivity (and efficiency) of government agencies; – create a more accountable government; – increase transparency and fight corruption;
2.SITUATION ANALYSIS 2.1 Strength 2.2 Weaknesses 2.3 Opportunities 2.4 Threats
2.1. Strengths -There is a political will in support of ICT -The national ICT Policy:NICI II -There are some legislative and regulatory framework -There is supportive tax on ICT equipments -Mobile tele-density and internet usage is improving at impressive/high rate -ICT in schools,universities and other institutions is improving
2.2. Weaknesses • Difficulties in attracting, recruiting and retaining skilled ICT personnel • Inadequate budgetary allocations and poor prioritization. • Erratic and unstable power supply. Most of rural communities do not have electricity. • Most of the offices are not networked and interconnected through LAN/WAN • Insufficient number of ICT equipments including computers. Some Ministries do not have PABXs
2.2. Weaknesses(con’d) • Most used computers are mainly utilized. They are mainly used as word processors • Limited usage of Internet and email facilities, with only few computers connected. • ICT implementation in key functional areas such as health, banking, procurement, education, commerce, etc are still minimal or lacking. • Connectivity is concentrated in the capital city and a few major towns • Limited and expensive bandwidth.
2.2. Weaknesses(con’d) • There is duplication of efforts in some ICT projects • Illiteracy and language barriers for most rural communities. • Lack of local content that is readily available and relevant to the needs of the majority of Rwandans • Lack of awareness about ICT and the benefits of e-government in both urban and rural areas • Lack of supportive legal framework such as for the protection of intellectual property rights, database protection, informational privacy and electronic transactions.
2.2. Weaknesses(end) • The mainly static web sites available in government ministries are seldom updated. • There are inadequate standards and guidelines for ICT in general including training, career development, information security and devices.
2.3.Opportunities • Visible leadership/political willing from the top leaders to local ones • Rwanda should optimally utilize the regional initiative on e-Government under the auspices of the EAC • Utilization of backbone projects such as East African Marine cable. EAC digital transmission and Comtel (for COMESA)
2.4.THREATS • Cyber crime and cyber terrorism. • Undefined cross-border jurisdiction for cyber litigation. • Reliance on imported hardware and software. • Reliance on foreign funding. • Reliance/trust on foreign expertise to undertake studies and implement strategies. • Fast changing technology
CRITICAL SUCCESS FACTORS • Political will or e-leadership is a prerequisite for any and all e-government objectives. E-leaders should build political support across government, push for change and resources, publicly take “ownership” of the projects and commit their time on a sustained basis. Without ongoing, active political leadership, the financial resources, inter-agency coordination, policy changes and human effort required to plan and implement e- government will not be sustained. • The government’s willingness to share information with the public and across government agencies/departments and at different levels within them, as well as to address the gender issues associated with information sharing strategy. Smooth, rapid information-sharing enables government to take a more functional approach to services, as opposed to the usual department-by-department approach. A government’s information policies are a key readiness consideration.
CRITICAL SUCCESS FACTORS(con’d) • Telecommunications infrastructure: The level of telecommunications infrastructure needed will depend on the e-government projects pursued. Significant investment in national ICT infrastructure in a coordinated approach will be needed to realize e-government applications. • Promotion of connectivity and ICT usage by government. ICT infrastructure within Government agencies should be overhauled. • Human capital within government: Sufficient numbers of skilled, ICT literate personnel (including managers with experience in procuring, evaluating and implementing ICT solutions) are essential. Not everything can or should be outsourced to the private sector. • Funding for the e-government pilot projects such as e-Government kiosks, inter-ministerial network and setting up the e-Government infrastructure (in particular the metadata and portal models)
CRITICAL SUCCESS FACTORS(con’d) • Promulgation of relevant laws and regulations. Establishing protections and legal reforms will be needed to ensure, among other things, the privacy, security and legal recognition of electronic interactions and electronic signatures. • Expansion of national electricity grid and promotion of alternative energy sources. • Change management issues must also be addressed as new work practices are introduced. The level of resistance to change and level of involvement by officials in setting policies and practices will greatly impact how fast or smooth the implementation of e-government will be.
CRITICAL SUCCESS FACTOR (con’d) • Establishment of a communication strategies to ensure that people understand the vision, the changes that will occur and the tangible benefits for them from e- Government. e-Government budgets must therefore include funds to promote and publicize projects through various media channels (e.g. radio, posters, public meetings, newspapers). Without promotion, the target audience may not learn about the project or use it. And without a large number of people benefiting from the project, the benefits will not be sufficient to justify the costs
CRITICAL SUCCESS FACTORS(end) • Development of a strong public-private partnership (PPP) and outsourcing guidelines for government agencies
CAUSES OF FAILURE • POOR PROJECT PLANNING • POOR STAKEHOLDERS INVOLVMENT • IMPOSSIBLE PROJECT MISSION (BAD CONSULTANCY) • RESISTANCE TO CHANGE • IT PROJECT ORIENTATION • INDIVIDUALIZATION OF PROJECT • PROCEDURAL LOOPS • PLANNED FUTURE INTEGRATION • Etc.
4. LOGICAL FRAMEWORK AND E- GOV PROJECT (Updated August 2007) SEE ANNEX 1
REALIZATION AND MAIN ON GOING E-GOV PROJECTS • GOVNET PROJECT • NATIONAL ID PROJECT • SMARTGOV PROJECT • VIDEOCONFERENCING PROJECT • HRMS PROJECT • TELEMEDECINE