Lecture Business communication design - Chapter 13: Interpersonal and collaborative messages

Chia sẻ: Nothing Nothing | Ngày: | Loại File: PPT | Số trang:31

Thêm vào BST

Báo xấu

56
lượt xem 1
download

Download Vui lòng tải xuống để xem tài liệu đầy đủ

Chapter 13 - Interpersonal and collaborative messages. The main contents of this chapter include all of the following: Communicating interpersonally, relational communication, communicating nonverbally, types of nonverbal communication, communicating in small groups,...

Chủ đề:

Bình luận(0) Đăng nhập để gửi bình luận!

Lưu

Nội dung Text: Lecture Business communication design - Chapter 13: Interpersonal and collaborative messages

2/e P P T ©2007 by the McGrawHill Companies, Inc. All rights reserved.
13 Interpersonal and Collaborative Messages ©2007 by the McGrawHill Companies, Inc. All rights reserved. McGrawHill/Irwin
Communicating Interpersonally  Interpersonal communication ◦ verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship 3
Relational Communication • Interpersonal Communication and Relationships  Relationship ◦ dynamic system of interaction coordinated through communication between two or more people • Why Are Business Relationships Important? 4
Relational Communication • Types of Relationships  Complementary relationship ◦ when communicators engage in contrasting behavior in which one person controls and the other relinquishes control  Symmetrical relationship ◦ when the communicators mirror each other’s behavior 5
Relational Communication Some relationships are complementary in nature since one of the communicators talks more while the other listens more. © Royalty-Free/CORBIS 6
Relational Communication • How Do I Influence My Relationships? • Practice Redesigning Relationships  Talk about the relationship  Negotiate new rules and structure  Change the context  Change your reaction pattern 7
Relational Communication FIGURE 13.1 Endless Feedback Loop When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicato 8 rs.
Relational Communication • What Are the Rules for Business Relationships?  Interactive rules  Standard rules  Role-related rules • Breaking the Rules • Cross-Cultural Rules 9
Communicating Nonverbally  Nonverbal communication ◦ body movements or vocal variations that communicate without words 10
Communicating Nonverbally What’s the Big Deal about Communicating Nonverbally?  happens continuously  conveys 93 percent of our emotional meaning  can occur unintentionally  many cues are contextual  often more reliable and believable than verbal 11
Types of Nonverbal Communication 1.  Kinesic behaviors ◦ refers to body movements we use to communicate 2.  Eye behavior ◦ refers to eye movements that communicate emotions, facilitate and regulate conversation, and monitor reactions 12
Types of Nonverbal Communication 3.  Paralanguage ◦ vocal sounds other than words. It is how you say something rather than what the words mean  Vocal interferences ◦ paralinguistic sounds, such as “um,” “er,” and “uh,” that fill dead air during speech 4.  Chronemics ◦ study of how people use and perceive time 13
Types of Nonverbal Communication 5.  Proxemics ◦ study of how people use space and distance  Intimate distance  Personal distance  Social distance  Public distance 14
Types of Nonverbal Communication 6.  Haptics ◦ involves touching Nonverbal behaviors touching can communicat e a variety of messages, including a formal greeting. © Stockbyte/PunchStoc k Images 15
Types of Nonverbal Communication Differences between men and women Nonverbal Behavior  Eye contact and gaze  Facial expressions  Gestures  Posture  Proxemic space  Haptics (touch)  Paralanguage 16
Communicating in Small Groups • What Is a Small Group?  Small groups ◦ composed of two or more interdependent people who are aware of their group membership and who communicate to accomplish common goals • What’s the Difference between Small- Group and Interpersonal Communication? 17
Communicating in Small Groups • Purposes of Business Groups and Teams  Task force  Quality circles  Steering committee  Management teams  Project teams 18
Communicating in Small Groups • Purposes of Business Groups and Teams (continued)  Cross-functional teams  Self-managing teams  Problem-solving teams  Virtual teams 19
The Four C’s of Effective Small Groups FIGURE 13.2 The 4 C’s of Small Groups 20