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Lecture Business communication design - Chapter 13: Interpersonal and collaborative messages

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Chapter 13 - Interpersonal and collaborative messages. The main contents of this chapter include all of the following: Communicating interpersonally, relational communication, communicating nonverbally, types of nonverbal communication, communicating in small groups,...

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Nội dung Text: Lecture Business communication design - Chapter 13: Interpersonal and collaborative messages

  1. 2/e P P T ©2007 by the McGraw­Hill Companies, Inc. All rights reserved.
  2. 13 Interpersonal and Collaborative Messages ©2007 by the McGraw­Hill Companies, Inc. All rights reserved. McGraw­Hill/Irwin
  3. Communicating Interpersonally  Interpersonal communication ◦ verbal, nonverbal, and listening interaction between at least two people engaged in the co-creation of a relationship     3
  4. Relational Communication • Interpersonal Communication and Relationships  Relationship ◦ dynamic system of interaction coordinated through communication between two or more people • Why Are Business Relationships Important?     4
  5. Relational Communication • Types of Relationships  Complementary relationship ◦ when communicators engage in contrasting behavior in which one person controls and the other relinquishes control  Symmetrical relationship ◦ when the communicators mirror each other’s behavior     5
  6. Relational Communication Some relationships are complementary in nature since one of the communicators talks more while the other listens more. © Royalty-Free/CORBIS     6
  7. Relational Communication • How Do I Influence My Relationships? • Practice Redesigning Relationships  Talk about the relationship  Negotiate new rules and structure  Change the context  Change your reaction pattern     7
  8. Relational Communication FIGURE 13.1 Endless Feedback Loop When people interact, they repeatedly send and receive messages. These messages and reactions continually move around and between the communicato     8 rs.
  9. Relational Communication • What Are the Rules for Business Relationships?  Interactive rules  Standard rules  Role-related rules • Breaking the Rules • Cross-Cultural Rules     9
  10. Communicating Nonverbally  Nonverbal communication ◦ body movements or vocal variations that communicate without words     10
  11. Communicating Nonverbally What’s the Big Deal about Communicating Nonverbally?  happens continuously  conveys 93 percent of our emotional meaning  can occur unintentionally  many cues are contextual  often more reliable and believable than verbal     11
  12. Types of Nonverbal Communication 1.  Kinesic behaviors ◦ refers to body movements we use to communicate 2.  Eye behavior ◦ refers to eye movements that communicate emotions, facilitate and regulate conversation, and monitor reactions     12
  13. Types of Nonverbal Communication 3.  Paralanguage ◦ vocal sounds other than words. It is how you say something rather than what the words mean  Vocal interferences ◦ paralinguistic sounds, such as “um,” “er,” and “uh,” that fill dead air during speech 4.  Chronemics ◦ study of how people use and perceive time     13
  14. Types of Nonverbal Communication 5.  Proxemics ◦ study of how people use space and distance  Intimate distance  Personal distance  Social distance  Public distance     14
  15. Types of Nonverbal Communication 6.  Haptics ◦ involves touching Nonverbal behaviors touching can communicat e a variety of messages, including a formal greeting. © Stockbyte/PunchStoc k Images     15
  16. Types of Nonverbal Communication Differences between men and women Nonverbal Behavior  Eye contact and gaze  Facial expressions  Gestures  Posture  Proxemic space  Haptics (touch)  Paralanguage     16
  17. Communicating in Small Groups • What Is a Small Group?  Small groups ◦ composed of two or more interdependent people who are aware of their group membership and who communicate to accomplish common goals • What’s the Difference between Small- Group and Interpersonal Communication?     17
  18. Communicating in Small Groups • Purposes of Business Groups and Teams  Task force  Quality circles  Steering committee  Management teams  Project teams     18
  19. Communicating in Small Groups • Purposes of Business Groups and Teams (continued)  Cross-functional teams  Self-managing teams  Problem-solving teams  Virtual teams     19
  20. The Four C’s of Effective Small Groups FIGURE 13.2 The 4 C’s of Small Groups     20
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