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VIETNAM NATIONAL UNIVERSITY, HANOI
INTERNATIONAL SCHOOL
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DANG THI HAI YEN
MASTER'S GRADUATION PROJECT
IMPROVING DIGITAL CAPACITY FOR YOUTH UNION OFFICIALS AT THE
CENTRAL OFFICE OF THE HO CHI MINH COMMUNIST YOUTH UNION
Program: International Business
Code: MIB4
Supervisors: Dr. Tran Cong Thanh
Hanoi – 2025
DECLARATION OF AUTHORSHIP
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I hereby declare that this thesis was carried out by myself under the
guidance and supervision of Dr. Tran Cong Thanh; and that the work
contained in it and the results in it are true by the author and have not violated
research ethics. The data and figures presented in this thesis are for analysis,
comments, and evaluations from various resources by my own work and have
been duly acknowledged in the reference part.
In addition, other comments, reviews and data used by other authors,
and organizations have been acknowledged and explicitly cited.
I will take full responsibility for any fraud detected in my thesis.
ACKNOWLEDGEMENTS
I would like to express my deepest gratitude to all those who have supported and
contributed to the completion of this Master's Graduation Project.
First and foremost, I extend my sincere thanks to my supervisor, Dr. Tran Cong Thanh,
for his invaluable guidance, insightful advice, and continuous encouragement
throughout the entire research process. His expertise and dedication were instrumental
in shaping this project.
I am also profoundly grateful to the International School, Vietnam National University,
Hanoi, for providing an excellent academic environment and the necessary resources
that facilitated this research.
My appreciation goes to the Central Office of the Ho Chi Minh Communist Youth Union
for providing the context and practical foundation for this study on improving digital
capacity for their officials. The insights gained from their operations were crucial for
the analysis and proposed solutions in this project.
Finally, I would like to thank my family and friends for their unwavering support,
understanding, and encouragement. Their love and motivation were a constant source
of strength during my Master's journey.
TABLE OF CONTENTS
ACKNOWLEDGEMENTS .................................................................................... iii
TABLE OF CONTENTS ........................................................................................ iv
ABSTRACT ........................................................................................................... viii
INTRODUCTION .................................................................................................. 10
1. Rationale of the Topic .................................................................................... 10
2. Research Overview ........................................................................................ 11
3. Research Objectives ....................................................................................... 13
4. Research Subjects and Scope ........................................................................ 14
4.1. Research Subjects ..................................................................................... 14
4.2. Research Scope ......................................................................................... 14
5. Research Methods .......................................................................................... 15
6. Structure of the Thesis ................................................................................... 15
CHAPTER I: THEORETICAL BASIS AND OVERVIEW OF RESEARCH ON
DIGITAL CAPACITY AT THE CENTRAL OFFICE OF THE HO CHI MINH
COMMUNIST YOUTH UNION .......................................................................... 16
1.1. Theoretical Basis for Improving Digital Capacity for Youth Union
Officials ............................................................................................................... 16
1.1.1. Concept of Digital Capacity in International Business Context ............ 16
1.1.2. Conceptualizing Human Resource Development (HRD) as a Continuous
Process in the Context of Digital Capacity Building ....................................... 17
1.1.3. The Interrelationship Between HRD and DigComp in Building Digital
Capacity ........................................................................................................... 19
1.2. Overview of Digital Capacity Development Systems in Youth Union
Organizations ..................................................................................................... 21
1.2.1. Communication System and Digital Culture Building .......................... 21
1.2.2. Training and Development System........................................................ 22
1.2.3. Evaluation, Recognition, and Motivation System ................................. 24
1.3. Criteria for Assessing Digital Capacity of Staff within the Organization25
1.3.1. Individual Capability Assessment Framework ...................................... 25
1.3.2. Organizational Capability Assessment .................................................. 26
1.3.3. Level of Engagement and Contribution in the Digital Environment ..... 26
1.3.4. Awareness of Digital Safety and Ethics ................................................ 26
CHAPTER II: CURRENT STATUS OF DIGITAL CAPACITY AMONG
YOUTH UNION OFFICIALS AT THE CENTRAL OFFICE OF THE HO CHI
MINH COMMUNIST YOUTH UNION .............................................................. 27
2.1. Introduction to the Central Office of the Ho Chi Minh Communist Youth
Union ................................................................................................................... 27
2.1.1. History of Formation and Development ................................................ 27
2.1.2 Organizational Structure ......................................................................... 28
2.1.3 Strategic Functions and Digital Transformation Context ....................... 29
2.2. Empirical Assessment of Digital Capacity Status .................................... 30
2.2.1. Research Methodology and Data Collection ......................................... 31
2.2.2. Quantitative Assessment Results ........................................................... 31
2.2.3. Training Needs and Organizational Readiness Assessment ................ 32
2.3. Organizational Factor Analysis ................................................................. 33
2.3.1 Infrastructure and Technology Readiness Assessment ......................... 33
2.3.2. Organizational Culture and Change Readiness ..................................... 34
2.4. Comparative Analysis and Benchmarking ............................................... 34
2.4.1. International Best Practice Comparison ................................................ 34
2.4.2. Gap Analysis and Priority Setting ......................................................... 35
2.4.3. Existing causes and key issues............................................................... 37
2.4.4. Current status of technology systems and digital products ................. 38
2.4.5. Assessment of implemented training programs ..................................... 41
2.5. Assessment of the Current Status of Existing Systems and Digital Capacity
Development Programs ..................................................................................... 43
2.5.1. Achievements ......................................................................................... 43
2.5.2. Limitations ............................................................................................. 44
2.5.3. Key Causes............................................................................................. 44
CHAPTER III. SOLUTIONS TO ENHANCE THE QUALITY OF DIGITAL
TRANSFORMATION AT THE CENTRAL OFFICE OF THE HO CHI MINH
COMMUNIST YOUTH UNION (CENTRAL OFFICE OF THE UNION) .... 45
3.1. Strategic Framework for Digital Capacity Enhancement ...................... 45
3.1.1. Development Orientation and International Business Alignment ......... 45
Strategic Vision 2030 ....................................................................................... 45
Core Development Principles .......................................................................... 45
3.1.2. Strategic Objectives and Performance Targets ...................................... 46
3.2. Studying International Experience and Lessons Learned for Vietnam 50
3.2.1. China’s Experience in Administrative Reform and Digital Civil Service
Training ............................................................................................................ 50
3.2.2. Singapore’s Experience with the “Smart Nation” Initiative .................. 51
3.2.3. The European Union’s Experience with the DigComp Digital Capability
Framework ....................................................................................................... 52
3.2.4. Key Lessons for the Ho Chi Minh Communist Youth Union Central Office
.......................................................................................................................... 52
3.3. Comprehensive Solution Framework ....................................................... 54
3.3.1. Solution 1: Institutional Framework and Digital Culture Development 55
3.3.2. Solution 2: Systematic Training and Development Program ................. 56
3.3.3. Solution 3 Assessment, Recognition, and Performance Management
Integration ........................................................................................................ 58
3.3.4. Solution 4: Technology Infrastructure and Advanced Applications ..... 61
3.3.4.1. The Enabling Role of Technology Infrastructure ............................... 61
3.3.4.2. Infrastructure Requirements by HRD Process Phase ......................... 62
3.3.4.3. Advanced and Future-Oriented Technologies .................................... 63
