Consumer buyer behavior

Bài giảng Chương 4: Analyzing Consumer Markets and Buyer Behavior (Tìm hiểu người tiêu dùng và phân tích hành vi của người mua) giới thiệu tới các bạn về nghiên cứu hành vi người mua, các yếu tố tác động đến hành vi người mua.

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After studying this chapter you will: Understand the consumer market and the major factors that influence consumer buyer behavior, identify and discuss the stages in the buyer decision process, describe the adoption and diffusion process for new products, define the business market and identify the major factors that influence business buyer behavior, list and define the steps in the business buying decision process.

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The main contents of this chapter include all of the following: Model of consumer behavior, characteristics affecting consumer behavior, types of buying decision behavior, the buyer decision process, the buyer decision process for new products.

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Objectives of chapter 7: Understand the nature of the business market and how it differs from the consumer market, learn how institutions and government agencies buy, identify the different buying situations faced by organizational buyers,... Inviting you to refer.

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