Customer relations

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 8 0   Download

This paper examines the relationship between employee commitment and supply chain integration dimensions by Leader-Member Exchange (LMX) to explain several performance measures, such as flexibility, delivery, quality, inventory and customer satisfaction. So three elements shape leadership in Leader-Member Exchange (LMX) theory as a relationship and process are investigated. LMX quality is important for the company, because it relates to employee behavior and attitudes, including improving employee performance.

13p longtimenosee09 08-04-2024 7 0   Download

Acknowledging the necessity, especially in Ho Chi Minh City, the author decided to conduct a research on the topic of “Factors influencing choices of using third-party logistics service providers of manufacturing companies in Ho Chi Minh city”. The topic does not only provide suggestions for 3PL service providers in Ho Chi Minh city to improve their operations and customer services, but also provide basis for further study of related issues surrounding the 3PL outsource decisions of different types of firms as well.

149p nkn8a8 19-07-2023 23 13   Download

Service quality can be understood as an organization’s ability to fulfill its obligatory functions or mandates in satisfying customer needs. In the Indonesian context, especially at District Education Office level, service quality is the District Education Office’s ability to fulfill its obligatory functions to satisfy school needs. Delivering services depends on many different factors.

568p runthenight04 02-02-2023 8 2   Download

Building and testing the relationship between elements of relational bonds and the individual customer loyalty through satisfaction; At the same time, testing the relationship between switching costs and individual customer loyalty. Provide administrative implications, suggestions for banking service providers in maintaining and enhancing individual customer loyalty.

22p kequaidan11 17-04-2021 11 0   Download

Service delivery by businesses is a particularly important and core activity of the service profession. Therefore, a lot of research by foreign authors related to service and service delivery competencies. Studies by foreign authors emphasize the role of service delivery of businesses. It is the service delivery competencies that determines customer satisfaction. Most studies show the necessary services delivery by businesses, especially commercial enterprises, in order to achieve business goals. Since then, there are many proposed service delivery models.

26p cothumenhmong6 17-07-2020 21 3   Download

Raw materials management can be defined as the function of business that is responsible for the coordination of planning, sourcing, purchasing, moving, storing and controlling raw materials in an optimum manner so as to provide services to customers at a minimum cost. Raw materials management enables companies to coordinate raw materials-related activities and control total raw materials costs through integrated systems. The raw materials management has the duties as follows: Purchasing; Selecting supplier; Valuation process; Reception process; Technical evaluation; Trade evaluation.

31p cothumenhmong6 17-07-2020 32 4   Download

In order to reach the reseach goal, this study needs to achieve three objectives as follows: (1) Systematizing literature related to the topic of customer complaints; (2) Identify and measure the influence of atecedents of compaint intention of customers who using telecom service in Mekong Delta region; (3) Proposing management implications to motivate consumers to complain directly to telecom service providers in the Mekong Delta region.

24p kequaidan6 15-07-2020 34 1   Download

The objective of this study is to identify challenge and opportunity in designing LP. Five dimensions associated with designing loyalty programs such as membership, point structure, benefit, communication program, and partnership have been identified.

15p lucastanguyen 01-06-2020 12 4   Download

This research aimed to study the views of prospective customers to two coffee shops in Seomyeon, Busan, South Korea, in relation to their expectation according to the physical environment.

8p lucastanguyen 01-06-2020 12 2   Download

The present paper empirically tested the relation of TQM practices on operational performance in both service and manufacturing industries. Hence the study used 300 participants from 50 service and manufacturing industries in India.

11p guineverehuynh 22-06-2020 38 1   Download

This paper focuses on the study of customer preferences and its related factors regarding Android Mobile Applications which is both exploratory and descriptive. Anova, a statistical tool was used to test the hypothesis.

11p guineverehuynh 22-06-2020 10 1   Download

This academic investigation for the Dublin Business School by Julia Dieterich, an MBA graduate in 2014, will discuss how to market effectively the innovative electronic car in the German automotive sector in relation to a green branding marketing approach. It could be proved that the demand for electronic cars is currently mildly growing and just will be increase in a long term. An optimized marketing approach should help to so lve this current industrial problem.

88p nguyenyenyn117 14-06-2019 17 6   Download

The objectives of the study are: To collect and select theory related to customer satisfaction; to determine effects of different factors on customer satisfaction usingmobile telecomunication services; to determine effects of customer satisfaction on customer loyalty withmobile telecomunication services provided by three mobile network operators: Vinaphone, Mobifone and Viettel.

26p change05 14-06-2016 41 5   Download

Research objectives: Overviewing scientific works relating to development of trade relations between Viet Nam and SACU countries, issues had been researched, identifying issues have not been or not deeply been then decide to further research in this thesis. This thesis will theoretically and practicially resarch international trade in general and trade relations between a country and member countries of a customs union in particular.

26p change03 06-05-2016 43 2   Download

Practice report: Marketing activities of TNG Fashion Company aim expanding the marketing activities of company to attract customers, bring revenue and profit for the company, search market, brand and brand positioning; marketing activities to sustain business development, make a difference for the brand, optimize profits, maintain and improve customer relations.

34p anhdon12 12-03-2015 105 17   Download

BẢNG KÝ HIỆU VIẾT TẮT Ký hiệu AI AIS CNTT CMM CRM CSDL COBIT Control objected for information and related technology Deliver and Support Enterprise Resource Planning Capability Maturity Model Customer Relationship Management Giải nghĩa tiếng anh Acquire and Implement Accounting Information System Giải nghĩa tiếng việt Xây dựng và thực hiện Hệ thống thông tin kế toán Công nghệ thông tin Mẫu đánh giá khả năng Quản lý quan hệ khách hàng Cơ sở dữ liệu Quản trị, đánh giá hệ thống thông tin và giải pháp công nghệ. Triển khai và hỗ trợ Hoạch định tài nguyên doanh...

47p thiepmoi123 20-06-2013 287 87   Download

Different pathways of bilayer disruption by the structurally related antimicrobial peptides cecropin B, B1 and B3, revealed by surface plasma resonance analysis of immobi-lized liposomes, differential scanning calorimetryof peptide– large unilamellar vesicle interactions, and light microscopic analysis of peptide-treated giant unilamellar vesicles, have been identified inthis study.

10p tumor12 20-04-2013 39 3   Download

THE RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND CUSTOMER SERVICE QUALITY IN CASINO RESTAURANTS The remaining panels present models for measures relating to school continuation rates, defined as one minus the cumulative dropout rate. In Panel C, the dependent variable is the fraction of students from the NELS 8th grade sample who were still in school at the time of the 12th follow-up survey four years later.

105p mualan_mualan 25-02-2013 77 10   Download

"Customer Relationship Management: The Winning Strategy in a Challenging Economy" As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. In a growth economy, businesses typically work hard to expand their customer base and spend aggressively to stoke the growth engine. When money is tight however, existing customer relationships grow in importance as organizations seek a cost-effective way to nurture business expansion.

14p hoanglong20122012 30-07-2012 119 20   Download