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An empirical study of total quality management (TQM) practices on operational performance of Indian manufacturing and service firms

Chia sẻ: Huỳnh Ngọc Toàn | Ngày: | Loại File: PDF | Số trang:11

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The present paper empirically tested the relation of TQM practices on operational performance in both service and manufacturing industries. Hence the study used 300 participants from 50 service and manufacturing industries in India.

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