Employees’ loyalty

Employing an interpretive research design with post-positivist paradigm, it was conducted in Kebon Agung Sugar Factory, Malang. The research informants were selected using snowballing technique. The informants include farmers and chairmen of farmers groups, plantation staff, company employees, and government agencies. To maintain the continuity and loyalty of sugarcane farmers to the company, the sugar factories provide various facilities, such as credit, inputs, guidance and counseling as well as technological assistance, and market guarantees for the products produced.

5p longtimenosee04 06-03-2024 0 0   Download

The paper achieved three major outcomes including the literature review on organizational culture in general and Japanese organizational culture in particular, the organizational culture of Vietnamese enterprises applying Japanese organizational culture, and statistical analysis of questionnaires to conclude the effect of Japanese organizational culture on employees’ loyalty.

16p viindra 06-09-2023 4 3   Download

The aim of this study is to investigate the impact of employee relationship proneness in creating employee loyalty including attitudinal and behavioural loyalty within a Vietnamese bank context. In order to address these aims, structural equation modeling with two-steps approach was recruited with 315 valid samples.

24p viindra 06-09-2023 6 3   Download

The main objective of this study is to analyze the impact of factors on talent retention in the public sector of Vietnam. Talent retention is measured through job satisfaction, work motivation, and loyalty. The data were collected from 335 employees at administration agencies and public nonbusiness units using a questionnaire survey.

19p viberkshire 09-08-2023 7 5   Download

Bài viết Mối quan hệ giữa hấp dẫn thương hiệu nhà tuyển dụng với gắn bó công việc và trung thành của nhân viên: Nghiên cứu tại các doanh nghiệp ngành dịch vụ Tp. HCM nghiên cứu mối quan hệ giữa hấp dẫn thương hiệu nhà tuyển dụng (Employer Attractiveness - EA) với gắn bó công việc (Work Engagemet- WE) và giữa gắn bó công việc với trung thành của nhân viên (Employee Loyalty - EL).

13p vikoenigsegg 26-09-2022 14 3   Download

Lecture Human-Computer interaction - Lesson 3: Introduction to Human-Computer interaction (Part 3). The main topics covered in this chapter include: effect of computer systems on human productivity, employee loyalty, revenue, and customer loyalty, computers + information,...

48p wangziyi_1307 26-04-2022 22 3   Download

The results of the analysis based on data from 428 staff at hotels and resorts in Nha Trang confirmed the important role of these factors. Therefore, creating an organizational climate that fosters brand loyalty and enhances brand support behaviour of staffs is essential. This is the basis for stimulating the innovation of employees. This is also the proposed theoretical framework to provide holistic view of various factors that influence employee work innovation.

10p huyetthienthan 23-11-2021 17 5   Download

The research has a root intention, started from manager’s dilemma. In these near years, employee turnover rate is very high (from 20% - near 35% in per head office, branch offices). Expenditure for recruiting new employee is very high. After recruiting, newcomers need probationary process, they maybe pass or fail, even if newcomer fails, the company lost more expenditure for looking for other candidates, for training, etc.

87p donhuvy 14-09-2020 25 3   Download

The study found that all studied loyalty program elements identified affected their planning and implementation. The paper also provides additional discussion about additional issues of loyalty schemes planning and execution problems and proposes a set of solutions and recommendations, which might highlight some of the future venues with this regard.

14p tocectocec 24-05-2020 12 1   Download

The primary objective of the current study was to establish and authenticate a conceptual framework that combines the correlation between customer orientation, service quality, customer satisfaction, and customer loyalty. Data were gathered from primary healthcare centres in the United Arab Emirates (UAE), particularly in Dubai.

12p tozontozon 25-04-2020 37 2   Download

In this research, a quantitative research methodology was mainly used with a survey instrument of 52 items to explore the relationship between job satisfaction and organizational commitment. Besides, open ended questions were employed to collect employees’ opinions to find out the solutions to improve the loyalty to the businesses. The result showed that six of eleven factors of job satisfaction were related to organizational commitment. Based on the findings of the research, recommendations were produced to improve the employees’ commitment to their businesses.

13p nguyentuananh2502 09-05-2019 16 0   Download

This research determines factors affecting the loyalty of bank clerks. Through responses from 266 employees of 15 bank branches in Cần Thơ City and together with quantitative analytical methods, the paper shows that factors positively affecting the bank clerk’s loyalty include leadership style, working environment, job characteristics, salary and allowance, training opportunities, promotion opportunities.

11p danhnguyentuongvi 18-12-2018 38 3   Download

This paper utilized the Pay Satisfaction Questionnaire (PSQ) developed by Heneman and Schwab (1985) to test the pay satisfaction of Vietnamese office workers (hereafter referred to as employees) and then determined which dimension of PSQ deeply affects their loyalty.

12p danhnguyentuongvi 18-12-2018 17 0   Download

This study provides suggestions of retaining talents fo managerial practices. Findings of the research could assist international managers to concentrate on features which strongly affect the employees’ satisfaction and loyalty when they design and implement performance appraisal system in different locations.

32p danhnguyentuongvi 16-12-2018 25 2   Download

This research aims to identify the features of a performance appraisal system and explore how each featureaffects the employees’ loyalty. Furthermore, the study would like to discover if these effects are different in different cultures.

32p thanhtrieung 04-09-2018 31 2   Download

Antecedents and consequences of adaptive behavior of frontline employees in The health care service. Frontline employees’ adaptive behavior is essential to an interactive and customized service like health care because it contributes significantly to customer satisfaction and loyalty. However, less is known about what factors drive employees to perform adaptive behavior.

16p tranminhluanluan 28-05-2018 36 0   Download

Good customer experience is a business imperative to grow and sustain competitive differentiation in today’s market. If brands deliver the experiences customers want, customers will reciprocate with loyalty, advocacy, and repeat business resulting in long-lasting and profitable relationships. Customer experience is the customer’s perceptions and related feelings caused by the one-off and cumulative effect of interactions with a supplier’s employees, channels, systems, or products.

0p doiroimavanchuadc 06-02-2013 54 5   Download

Paul Spiegelman, nhà sáng lập kiêm Tổng giám đốc điều hành của Bery - một công ty dịch vụ chăm sóc khách hàng qua điện thoại (call-center) đã xây dựng được một văn hóa coi trọng nhân viên rất độc đáo. Văn hóa này đã được Spiegelman viết trong một cuốn sách có tựa đề Why is Everyone Smiling? (tạm dịch: Tại sao nhân viên cười?). Cuốn sách kế tiếp của anh được viết cùng với các nhân viên của mình có tựa đề Smile Guide: Employee Perspectives on Culture, Loyalty and Profit (tạm dịch: Bí quyết tạo niềm...

7p daukho51 16-01-2011 165 49   Download

Inside The Minds Finally, you must be optimistic and, at the same time, honest and realistic. Your relationship with clients, as with colleagues and employees, is built on trust. Be fair. Be upfront and totally truthful about what can be delivered. All of this leads to long-term client and employee loyalty – in my opinion the true measure of success in any business.

10p anhheomap 13-12-2010 110 21   Download

Nigel Hill is founder and Managing Director of The Leadership Factor, a research company which specialises in measuring satisfaction and loyalty. Based in the UK, USA, Australia, France and Italy, The Leadership Factor conducts CSM surveys for many blue chip companies and runs seminars on measuring customer satisfaction and employee satisfaction both in Europe, America and Australia. Nigel is author of ëThe Handbook of Customer Satisfaction Measurementí and ëHow to Measure Customer Satisfactioní, both published by Gower. ...

11p dathao 20-10-2009 153 35   Download