Enhances customer satisfaction

The findings show that convenience, quality information, security, reliability, responsiveness, and website design significantly impact customer satisfaction, with reliability being the dimension with the most substantial impact. The study also provides significant implications for academicians and practitioners. The study offers valuable perspectives for commercial banks aiming to enhance their e-banking services and guarantee customer satisfaction.

13p leminhvu111 07-06-2024 2 0   Download

According to Hayashi et al. (2014), delivery service significantly affects the success of online shopping. Today, the quality of life is enhanced and personalized, consumer demand for saving time and upgrading shopping facilities through online purchases of ever-expanding food products, so the satisfaction of customers buying food with last-mile delivery service on e-commerce platforms in Vietnam becomes an important issue that businesses should focus on.

6p zizaybay1101 09-05-2024 9 2   Download

Building and testing the relationship between elements of relational bonds and the individual customer loyalty through satisfaction; At the same time, testing the relationship between switching costs and individual customer loyalty. Provide administrative implications, suggestions for banking service providers in maintaining and enhancing individual customer loyalty.

22p kequaidan11 17-04-2021 9 0   Download

The purpose of this paper is to develop a shop floor management model for processes and operations management that controls and enhances day-today facilities performance from following five axes: customer satisfaction, internal processes performance, problems solving and learning, continuous improvement, and Genshi Genbutsu.

10p murielnguyen 01-07-2020 40 4   Download

Credibility has been argued to enable firms to enhance their relationships with their respective customers and would lead to higher satisfaction and commitment among customers and make them stay with the current brand. By analyzing 147 data from telecommunication service users in Iran using SEM, this study found 1) brand credibility is positively related to satisfaction, loyalty commitment, and continuance commitment; and 2) higher satisfaction and commitment would lead to lower switching propensity among customers.

5p tocectocec 19-05-2020 22 1   Download

The results allow to reduce the time that the company spends for obtaining a feasible distribution plan that minimizes the time horizon of the distribution schedule provided to the clients and enhances customer satisfaction.

14p toritori 11-05-2020 15 0   Download

The study finding helps us guide the RT operators on their marketing strategy formulation. Customers will benefit through enhanced knowledge regarding both core and augmented products associated with RT services. It is also expected that this work can be used as a reference material for RT managers to enhance competitiveness.

10p tozontozon 25-04-2020 23 2   Download

Direct and oversee an organization's sales policies, objectives and initiatives. Set short- and long-term sales strategies and evaluate effectiveness of current sales programs. Recommend product or service enhancements to improve customer satisfaction and sales potential. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to top management.

3p lanjingyi 18-03-2020 54 2   Download

The study used Structural Equation Modelling (SEM) to test the proposed research hypotheses. It is found that there are four factors influencing customer satisfaction, including Corporate Image, Security, Service Price, Customer Expectations, Empathy.

14p slimzslimz 08-12-2019 17 0   Download

Due to paramount importance of knowledge, life-long learning, globalization, and mobility; eLearning as an information technology application has faced rapid growth in recent years. Disseminated war for talent enforces providers of eLearning products to identify technological gaps of learning and provide personalized services for customers of this industry. As we may know, designing customer-centered environments and managing enduser relations are the most effective elements in the market gain, due to the importance of customer satisfaction.

11p caygaocaolon1 12-11-2019 37 1   Download

As previously indicated, customers play a pivotal role in the new Standard. The first section on the scope of the Standard makes it clear that the central purpose of the quality management system is to ensure that the organisation meets the needs of its customers and continually strives to enhance customer satisfaction. Indeed, Section 5 places this responsibility firmly with senior management who must also ensure that adequate and appropriate resources are provided to achieve this objective. ...

5p dathao 20-10-2009 79 7   Download

ADC’s central office cables deliver the data bandwidth to eliminate throughput bottlenecks or downtime and improve customer satisfaction. The increased throughput potential translates to increased customer satisfaction. ADC combines innovative design and application engineering to deliver a cabling solution that exceeds your network’s physical layer requirements.

60p maiphuong 13-08-2009 87 9   Download

ADC provides exceptional 85-Ohm central office copper cables for both analog and digital services. Reducing electromagnetic interference (noise) and maintaining signal integrity enriches data throughput. The improved crosstalk and attenuation of ADC’s central office copper cables helps to eliminate throughput bottlenecks at high speeds. Enhanced throughput translates to decreased service downtime and increased customer satisfaction.

4p thuyvan 13-08-2009 67 7   Download

ADC provides exceptional 100-Ohm central office copper cables for both analog and digital services. Reducing electromagnetic interference (noise) and maintaining signal integrity enriches data throughput. The improved crosstalk and attenuation of ADC’s central office copper cables helps to eliminate throughput bottlenecks at high speeds. Enhanced throughput translates to decreased service downtime and increased customer satisfaction.

4p thuyvan 13-08-2009 99 4   Download

The new BS EN ISO 9001:2000 standard has made customers the focal point of a process based quality management system. To quote from the introduction to the Standard: “This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.”

5p moser 04-03-2009 184 53   Download

This report includes recommendations for executive action to help DLA better identify customers’ needs and solutions for meeting them through an integrated customer feedback framework. The Department of Defense (DOD) generally concurred with our recommendations and agreed that DLA needs to increase its focus on customer satisfaction. The department’s comments on our report are reprinted in their entirety in appendix II.

43p moser 04-03-2009 264 8   Download