Good quality of service

Overall, the programme was positively evaluated and through engaging with the programme participants’ perceptions moved from seeing leadership as mostly task-oriented to realising that qualities such as good communication, person-centredness, advocacy, supporting, role modelling, and empowering are key to leadership.

13p vishanshan 27-06-2024 3 1   Download

Ebook "Quality living through chemurgy and green chemistry" is intended to give readers an appreciation of what the future holds, as cutting-edge technologies in synthetic biology and pathway engineering and advanced bioprocessing development pave the way for providing goods and services to benefit humankind that are based on the synergy of two biomasses - i.e. of what a renewable feedstock could yield and an infinite microbial biomass could provide in terms of enzymes and biocatalysts.

382p tracanhphuonghoa1007 22-04-2024 4 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 3 0   Download

The significant increase in the level of competition in this sector due to this leads to the need to find new ways to attract and retain customers in supply chain system. In this regard, the relevance of the study related to finding criteria for the competitiveness of online stores is not in doubt. The paper discusses aspects concerning the formation of competitive advantages of online stores to gain customer loyalty and improve the quality of service.

6p longtimenosee04 06-03-2024 4 1   Download

Ebook "At what price?: Conceptualizing and measuring cost-of-living and price indexes" examines the foundations for consumer price indexes, comparing the conceptual and practical strengths, weaknesses, and limitations of traditional “fixed basket” and COLI approaches. The book delves into a range of complex issues, from how to deal with the changing quality of goods and services, including difficult-to-define medical services, to how to weight the expenditure patterns of different consumers.

349p tuongnhuoclan 28-11-2023 7 3   Download

Ensuring secure transmission and good quality of service (QoS) are key commercial concerns in ad hoc wireless networks as their application in short range devices, sensor networks, control systems, and other areas continues to develop. Focusing on practical potential solutions, this text covers security and quality of service in ad hoc wireless networks.

196p haojiubujain06 05-09-2023 10 3   Download

Part 1 book "Principles of operations management - Sustainability and supply chain management" includes content: Operations and productivity, operations strategy in a global environment, project management, forecasting, design of goods and services, managing quality, process strategy, location strategies, layout strategies; human resources, job design, and work measurement.

479p oursky01 24-07-2023 9 6   Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café. Please refer to the content of part 1 of ebook.

97p ryomaechizen 01-07-2022 18 2   Download

Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café. Please refer to the content of part 2 of ebook.

74p ryomaechizen 01-07-2022 19 2   Download

This paper empirically studies how young consumers trust the signals provided by sellers (with a purpose of reducing the asymmetry) in the e-commerce market with the case of cosmetics. Cosmetics are the item chosen as a research object because it is a typical good for the group of goods – the group of goods that consumers can hardly distinguish the quality even after being used.

14p visherylsandberg 18-05-2022 11 2   Download

In this research, we combine both traveling salesman problem and parcel lockers to increase efficiency in LMD. This method will help to answer the question of how to deliver faster, cheaper cost, more convenient to pick up and be environmentally friendly. The results prove clearly that salesman could reduce 57,8% of total distance, customers to pick-up e-purchased goods from designated 24 hour and we reduces the number of traffic jams and noise associated with transport, and thus reduces emissions.

11p alucardhellsing 04-05-2022 12 2   Download

This paper examines the results of quality accreditation of library criteria retrieved from universities (according to the set of standards issued by the Ministry of Education and Training) from 2016 to the present. By studying the limitations of libraries, recommendations from external organizations for quality accreditation and identifying the causes, the authors propose solutions to improve the quality of university library services.

12p kethamoi9 01-12-2020 27 2   Download

Chapter 10 - Using the competitive model. In this chapter students will be able to: Show how changes in market conditions or government policies affect the welfare of consumers, producers, and market participants as a whole; analyze the effects of an excise tax on a specific good on the welfare of consumers, producers, and market participants as a whole; detail how regulation of the u.s. airline industry affected fares, airline company profits, and service quality.

40p koxih_kothogmih8 29-09-2020 12 0   Download

Chapter 6 "Quality management", after studying this chapter you will be able to: Introduce those individuals, often referred to as quality gurus, who have played a significant role in the evolution of quality management, and describe their specific contributions; identify the different dimensions of quality as they relate to both good and services; define the various elements that comprise the cost of quality;....

42p koxih_kothogmih6 22-09-2020 22 1   Download

Quantification of a company’s competitiveness in the gas industry is necessary in order to find the possibility for that entity to maintain or increase its competitive advantage in the respective markets for goods and services. Therefore, the market opportunities of an economic entity are the result of the competitive advantages creation, the form, quantity, and quality of which determine the scope, nature and success of the entity’s activity in its market segment and the possibility of its expanding to new markets.

8p kethamoi7 15-08-2020 19 1   Download

This paper evaluates the customer perceptions of service quality in select Life insurance companies. Data was collected from 163 customers of selected insurance companies using an interview schedule through a structured questionnaire.

10p murielnguyen 25-06-2020 11 1   Download

It is easy for anyone who takes a look at the quality literature to note the absence of consensus in quality definition. In this article, we try to answer two questions. First one: which definition is the best? To compare and judge, we propose four criteria of “good quality definition”, and then, we list different definitions and enumerate the major existent classifications in the literature. The most important critics formulated are also listed.

16p guineverehuynh 22-06-2020 3 0   Download

The objectives of this chapter are to introduce scheduling. When you finish this chapter, you should be able to: Explain what scheduling involves and the importance of good scheduling, compare product and service scheduling hierarchies, describe scheduling needs in high-volume systems,...

15p nanhankhuoctai1 29-05-2020 20 1   Download

Besides product quality, good customer service organization and management is key for business success. However, it lacks a systematic analysis on the automobile distribution management. This research, therefore, focus on customer service policy of Honda Vietnam company and suggest recommendation on better customer service improvement decisions, which will help the company to stabilize and compete in the new phase of development.

9p chauchaungayxua2 04-01-2020 79 1   Download

The study was conducted in tribal area of Udaipur district where Tribal Area Development Programme is in operation under Tribal Area Development Department. The department implements the programme services through line departments or related organization in the area. The Agricultural services are intensively implemented in three tribal blocks namely Jadol, Sarada and Lasadiya as informed by the department personnel hence these three blocks were purposively selected for the study. There were six Agricultural services and for each service, two villages were selected for beneficiaries.

7p nguathienthan2 26-12-2019 32 0   Download