Lecture Commercial Correspondence

Lecture Commercial correspondence - Chapter 7: Complaints and adjustments. This lecture will cover the following: unjustified complaints; writing general complaints; replying to letters of errors and adjustments; specimen complaint; specimen letters; accounting letters;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 3: Enquiries. This lecture will cover the following: methods of enquiries; writing letter of enquiries; asking for catalogues, price-lists, prospectuses; asking for samples, patterns, demonstrations; specimen letters;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 5: Orders. This lecture will cover the following: placing an order; acknowledging an order; advice of despatch; specimen letters; delays in delivery; refusing an order;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 1: Introduction. This lecture will cover the following: different parts of a business letter; sender’s address; date; inside address; attention line; salutation; body of the letter; complimentary close; signature;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 2: Content and style. This lecture will cover the following: length, order and sequence, planning, style and language, clarity, accuracy; include the right amount of information; check what you have written when you have finished;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 4: Replies and quotations. This lecture will cover the following: replying to letters of enquiry; quotations; fixed terms and negotiable terms; giving an estimate; specimen letters;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 6: Payment. This lecture will cover the following: invoices and statements; settlement of accounts; specimen letters; delayed payment; requests for payment;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 8: Banking. This lecture will cover the following: banks in the UK; commercial bank facilities (current accounts, deposit accounts, credit cards, standing orders, loans and overdrafts); international banking, bills of exchange; documentary credits;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 9: Agents and agencies. This lecture will cover the following: types of agenciesl finding an agent; offering an agency; asking for an agency; specimen letters;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 10: Transportation and shipping. This lecture will cover the following: road, rail and air transport and documentation; shipping (types of vessels, shipping organizations, shipping documentation and insurance, forwarding agents); container services and documentation; chartering ships;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 11: Miscellaneous correspondence. This lecture will cover the following: reservations; appointments; hospitality; letters of condolence and congratulations;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 12: In-Company communications. This lecture will cover the following: memorandums; guide to contents of memorandums; memo; reports; reports from internal sources; specimen reports;... Please refer to content of this lecture!

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Lecture Commercial correspondence - Chapter 13: Personnel appointments. This lecture will cover the following: applications; curriculum vitaes; unsolicited applications and replies; covering letter for c.v; invitation for interview; offering a position; conditions of employment; confirming acceptance;... Please refer to content of this lecture!

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 Lecture "Commercial Correspondence - Unit 1: Letter layout, content and style" to give students the knowledge: Sender's address, references, date, inside address, attention line, salutation, complimentary close, sender's identification, ... Invite you to refer to the disclosures

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 Lecture "Commercial Correspondence - Unit 2: Enquiries and replies" to give students the knowledge: Defining - enquiry, inquiry, and request; reasons to write; general guidelines, making enquiries. Invite you to refer to the disclosures.

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 Lecture "Commercial Correspondence - Unit 2: Enquiries and replies" to give students the knowledge: Opening, confirming that you can help; selling your product; suggesting alternatives; referring the customer to another place; sending catalogues, price lists, prospectuses, and samples,... Invite you to refer to the disclosures.

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  Lecture "Commercial Correspondence - Unit 2: Emails" to give students the knowledge: Disadvantages, email - To send or not to send, writing effective subject line, first impressions, guidelines to composing effective emails,... Invite you to refer to the disclosures.

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Lecture "Commercial Correspondence - Unit 3: Offers and cover letters of offers" to give students the knowledge: Types of offers, firm offer, free offer (offer without engagement), main message,... Invite you to refer to the disclosures.

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 Lecture "Commercial Correspondence - Unit 3: Enquiries and replies to enquiries" to give students the knowledge: Defining, reasons to write an enquiry, general guidelines in writing enquiries, asking for details; asking for goods on approval, or on sale or return,... Invite you to refer to the disclosures.

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