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Quality of logistics services
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According to Hayashi et al. (2014), delivery service significantly affects the success of online shopping. Today, the quality of life is enhanced and personalized, consumer demand for saving time and upgrading shopping facilities through online purchases of ever-expanding food products, so the satisfaction of customers buying food with last-mile delivery service on e-commerce platforms in Vietnam becomes an important issue that businesses should focus on.
6p
zizaybay1101
09-05-2024
9
2
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In recent years, Vietnam freight forwarding industry is growing and contributing significantly to the national GDP. However, the efficiency in providing service delivery at the domestic firms is not high to compete with multinational companies that are strong potential and finance. There have been many studies on freight forwarding, but mainly qualitative research and other studies are in-depth analysis logistics. T
7p
longtimenosee10
26-04-2024
2
1
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The purpose of this paper is to provide the foundation for third-party logistics (3PL) firms to become niche logistics providers. The development of this paper is based on a comprehensive literature review drawn from a total of 114 academic researches. The review reveals that 3PL firms need to consider uniqueness in the development of both their capability and service performance.
6p
longtimenosee10
26-04-2024
4
1
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The study proposes a research model that integrates the e-service quality (ESQ), eservice recovery quality(ESRQ), and the logistic service quality(LSQ) that are provided by the e-retailers, which furthers influences both customer satisfaction and loyalty. The study examines the second order dimensions of ESQ, ESRQ, and LSQ using second stage reflective-formative approach. The outcome of the data analysis, with the sample size of 350, concludes that ESQ strongly influences LSQ, customer satisfaction (CS) and customer loyalty (CL) when using online retail websites.
7p
longtimenosee09
08-04-2024
12
2
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"What's up Omni? The relationship between Omni-channel supply chain and logistics service quality in influencing online purchasing behaviour" investigates the relationship between the Omni-channel supply chain and logistics service quality in influencing online purchasing behavior. A survey-based approach is used to collect data from consumers about their perceptions. Overall, the study had enhanced the understanding of the relationship between the Omni-channel supply chain and logistics service quality with online purchasing behavior.
8p
longtimenosee07
29-03-2024
3
1
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This study aims to determine the factors affecting customer satisfaction with logistics enterprises’ logistics services in Vietnam. Data collected through survey questionnaires sent to customers who are currently using the services of businesses. Research has shown eight factors affecting customer satisfaction, including tangible factors, reliability, guarantee, empathy, responsiveness, perceived price, customer relationship service, and relationship quality-these eight factors measured through 35 observed variables.
10p
longtimenosee07
29-03-2024
5
2
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This study examine the link between the quality of services provided by tourism supplier and tourist satisfaction. This research also investigates the moderating role of logistic service performance on the relationship between quality service provided by tourism supplier and tourist satisfaction.
12p
longtimenosee06
27-03-2024
8
2
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This article aims to identify the factors considered by Indonesian companies in selecting 3PL. Respondents of this research are managers of logistics or persons in charge of logistics activities. Structural Equation Modeling (SEM) is used to elaborate the relationship between factors affecting 3PL selection decision. The results indicate that Information Technology (IT) usage, service quality, trust and customer satisfaction are the factors affecting the companies to select a 3PL provider. Other results also show that there is a significant relationship between those factors.
9p
longtimenosee04
06-03-2024
3
1
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This study is aim to explore how logistics service quality of e-commerce can be measured in Vietnam context, especially targeted group of young consumers who are going to be fundamental purchasing power in the upcoming era.
12p
vimulcahy
18-09-2023
9
7
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This research is aimed to review the logistics service quality provided by evaluating customer satisfaction with empirical research from Giao Hang Tiet Kiem. Research models and hypotheses are built to evaluate the quality of the logistics service of Giao Hang Tiet Kiem.
15p
vimulcahy
18-09-2023
14
6
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The article presents 6 solutions to promote the role of logistics in marine economy in Quang Ninh Province. Firstly, perfecting the state management of logistics in developing marine economy. Secondly, promoting perfecting logistics infrastructure in developing marine economy. Thirdly, improving the competitiveness of logistics service providers. Fourthly, developing the logistics service market. Fifthly, improving the quality of logistics human resources in developing marine economy.
11p
nhanchienthien
25-07-2023
10
4
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Community-Based Health Insurance is an emerging concept for providing financial protection against the cost of illness and improving access to quality health services for low-income households excluded from formal insurance and taken as a soft option by many countries.
13p
viferrari
28-11-2022
14
2
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Customer relationship management is now the tools and strategies for hotel industry to increase service quality and customer satisfaction which in turn gain customer loyalty on the age of IT. The objective of the present study is to analyze the effect of electronic customer relationship management (e-CRM) on customer’s loyalty in situation of Vietnamese hotel industry.
9p
viporsche
03-11-2022
10
3
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This paper aims to synthesize the critical aspects of solutions for city logistics in the literature. To this end, we have collected and investigated peer-reviewed articles in high-quality journals and conference proceedings by using a systematic content analysis method. The content, impact, and success factors of the solutions referred to in reviewed papers are comprehensively analyzed and presented in classification frameworks in order to gain useful insights into this field.
9p
alucardhellsing
04-05-2022
28
1
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In this research, we combine both traveling salesman problem and parcel lockers to increase efficiency in LMD. This method will help to answer the question of how to deliver faster, cheaper cost, more convenient to pick up and be environmentally friendly. The results prove clearly that salesman could reduce 57,8% of total distance, customers to pick-up e-purchased goods from designated 24 hour and we reduces the number of traffic jams and noise associated with transport, and thus reduces emissions.
11p
alucardhellsing
04-05-2022
12
2
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This article are helpful in directing the attention of Vietnam’s logistics managers to recognition of the importance of service quality, system quality as well as information quality in addition to increase the rate of customers using their services.
11p
viuchinaga2711
21-10-2021
26
2
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The main purpose of this communication is to identify and critically assess the most current models and methods of measuring B2C online logistics service quality in comparison with the B2B offline settings. We also discuss past work in the conceptualization and measurement models and explore the commonly associated business-to-consumer (B2C) dimensions proposed in the last decades.
14p
viuchinaga2711
21-10-2021
18
5
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The paper indicated the situation of logisitics in the Central Highlands and propose some solutions for logistics development to improve business efficiency and competitiveness of enterprises in the Central Highlands. Logistics is one of the major expenditures for businesses, thereby affecting and being affected by other economic activities. Logistics plays a key role in socio-economic development in the central highlands.
8p
viuchinaga2711
21-10-2021
11
2
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This article will indicate new opportunities and challenges for logistics industry when the new generation of Free Trade Agreements that Vietnam participates in are valid. At the same time, the article will also propose several solutions for Vietnam in order to actively take advantages of opportunities and overcome challenges when participating in the global playing field.
7p
viuchinaga2711
21-10-2021
12
2
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The purpose of this study is to determine the current status of the service quality of the transport business based on the assessment of the customer as a business partner. The research results show that most of the interviewed enterprises highly valued the service quality of their supply partners.
8p
viuchinaga2711
21-10-2021
8
1
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