Quality service model

The study investigated the relationship between service quality, brand image, satisfaction, and consumers’ continuous purchase intention. We collected research data from 258 consumers who bought goods at supermarkets in Tra Vinh City.

12p vifilm 11-10-2024 3 1   Download

In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.

8p viengfa 28-10-2024 3 2   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 15 2   Download

This study has explored the impact of the community integration of ATDs (Australian Trained Doctors) and OTDs (Overseas Trained Doctors) in rural and remote communities on their quality of life (QOL) and its resultant effect on their retention by developing a model of research linking QOL as the intervening variable between community integration (the independent variable) and retention (the dependent variable). A national survey of 279 rural and remote GPs was conducted between September and December 2010.

327p runthenight04 02-02-2023 9 3   Download

The dissertation studies the quality of health care services by health insurance at district hospitals in Thai Nguyen province. The dissertation has summarized the theoretical and practical basis of the quality of health care services by health insurance. In addition to the traditional factors that constitute the quality of health care service by health insurance, approached from the patient's side according to the SERVPERF model, include Reliability; Responsiveness; Assurance; Empathy; Tangibles.

28p caygaocaolon10 19-02-2021 24 3   Download

As the nature of services provided by airlines is a little different to other service industries, additional research is needed to evaluate the service quality of airline services and its effects on customer satisfaction using appropriate dimensions of service quality.

9p guineverehuynh 22-06-2020 27 3   Download

This paper implements a PLS-SEM Model to investigate the relationship between Talent Management Strategies, Service Quality, and Patients' Satisfaction at Healthcare Sector of Jordan.

14p guineverehuynh 22-06-2020 55 2   Download

This study aims to investigate and develop a model of empirical research on Information Technology, Organizational Culture and Personnel’s Performance to Service Quality by proposing Personnel’s Performance as a mediating variable.

12p christabelhuynh 04-06-2020 33 4   Download

Determine factors influencing the loyalty of customers using 4 and 5-star hotel service in Ho Chi Minh City in a multidimensional approach in the service quality model; assessing the impact of customer loyalty factors on the use of 4 and 5-star hotels in Ho Chi Minh City based on a multidimensional approach in service quality model; propose some policy recommendations to increase the loyalty of customers using 4 and 5-star hotels in Ho Chi Minh City.

20p bibianh 26-09-2019 41 3   Download

“Designing the quality management model of passenger transport service (QMMPT) by railway in Vietnam” is studying to provide solutions development QM system, meeting urgent needs for the innovation of management system for railway transport (RT) in Vietnam.

14p change05 08-06-2016 55 2   Download

This research aims to examine a model of relationships among service quality, customer satisfaction, and customer loyalty in the Laos telecommunication sector. That addresses the lack of research of these relationships in terms of research setting and provides information for telecommunication companies in Laos improving their performance and competitive abilities.

156p change02 06-05-2016 64 4   Download

Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

12p change01 05-05-2016 87 9   Download

THE RELATIONSHIP BETWEEN EMPLOYEE TURNOVER AND CUSTOMER SERVICE QUALITY IN CASINO RESTAURANTS The remaining panels present models for measures relating to school continuation rates, defined as one minus the cumulative dropout rate. In Panel C, the dependent variable is the fraction of students from the NELS 8th grade sample who were still in school at the time of the 12th follow-up survey four years later.

105p mualan_mualan 25-02-2013 82 11   Download

INFORMATION SYSTEM QUALITY : AN EXAMINATION OF SERVICE-BASED MODELS AND ALTERNATIVES If both peer group and school effectiveness are important to parents, then, the Tiebout mechanism rewards effective administrators only when there are many districts. Model (3) suggests that in this case the test score gap between high- and low-income schools will tend to be larger in markets with a great deal of interdistrict competition than in those with less Tiebout choice. I test for this in the empirical analysis below....

205p mualan_mualan 25-02-2013 48 8   Download

In the past three decades, due to significant liberalization and privatization the entire telecommunications industry has become a dynamic service industry subject to increasing competition with huge growth potential. (Graack, 1996). In recent years, in some Asian countries the number of mobile subscribers even passed the number of fixed-line subscribers (Fink, Matto, & Rathindran, 2003). Hence, the strategic behavior of telecommunications companies has attracted so much attention in recent years, both in the academic literature and in the popular press.

20p quanghao1991 26-08-2012 90 9   Download

The IMS supports several end-to-end QoS models (described in 3GPP TS 23.207 [13]). Terminals can use link-layer resource reservation protocols (e.g., PDP Context Activation), RSVP, or DiffServ codes directly. Networks can use DiffServ or RSVP. The most common model when cellular terminals are involved is to have terminals use link-layer protocols and to have the GGSN map link-layer resource reservation flows to DiffServ codes in the network. As mentioned in Chapter 8, the PCC (Policy and Charging Control) architecture includes QoS control.

5p 0984272663 27-04-2011 84 10   Download

Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.

10p emvitbeo 17-12-2009 285 80   Download