Service performance

Quality of hospital care has been an increasing concern in Vietnam, especially in the overloaded situation at public hospitals in the whole country. Identifying related factors that influence the quality of hospital care is a critical work to improve the hospital performance and patient satisfaction. SERVPERF scale has been considered as a superior instrument for evaluating service quality, including in health care sector.

12p viuchiha 06-01-2025 0 0   Download

Greenwashing, defined as the dissemination of inaccurate or misleading information regarding the environmental performance of products, services, or brands, has become increasingly prevalent in the construction industry. This study examines the extent and consequences of greenwashing in the sector, focusing on how exaggerated sustainability claims influence stakeholder trust and decision-making.

5p vibenya 31-12-2024 2 1   Download

Carrier Sense Multiple Access (CSMA) is a probabilisticMedia Access Control (MAC) protocol in which a node verifies the absence of other traffic before transmitting on a shared transmission medium CAN uses a nondestructive bitwise arbitration, which means that messages remain intact after arbitration is completed even if collisions are detected. All the arbitration takes place without corruption or delay of the message that wins the arbitration.

36p xblue06 13-05-2013 84 11   Download

The terminal performs continuous measurements on its own and neighboring cells and send measurement reports when required. Once the measurement report is sent the serving eNB can take a handover decision and start the handover preparation phase. When the terminal successfully receives the handover command no more communication is required in the source cell T1 is the time from when the handover should occur until it do occur.

22p quanot 26-08-2013 43 3   Download

Bài giảng "Bảo mật cơ sở dữ liệu - Chương 9" trình bày các nội dung: Introduction to SQL encryption, can we offer better performance, service provider architecture, searching over encrypted data, building the index,... Mời các bạn tham khảo.

117p thangnamvoiva20 20-09-2016 85 9   Download

Bài giảng Cơ sở dữ liệu nâng cao - Chapter 4: Transferring data and using service broker. Nội dung chính trong chương này gồm có: Introduction, performing a bulk load, performing a bulk insert task, importing bulk XML data, overview of SQL server integration services, using the import/export wizard, service broker.

45p nomoney10 05-04-2017 74 9   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 10 2   Download

This thesis examines the influence of Selection Performance, Monitoring and Business Assistance Intensity, Resource Allocation, and Professional Management Services on business incubation performance. This study extends current research by investigating an additional construct which examines targeted areas of professional management services including marketing and promotion, strategic management, financial management, and staff and personnel management.

286p runthenight04 02-02-2023 9 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 12 3   Download

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 28 3   Download

Researching on factors affecting human resource development: In case of the small and medium companies in the Trade and Service sector in Tra Vinh province, in order to analyse, evaluate and make new contributions to the theoretical base, on the basis of which proposes governance implications to perfect the admission factors to human resource development of SMCs, contributing to improving the performance of local businesses.

27p closefriend08 10-11-2021 16 5   Download

The investigation object is the senior administrators or the heads of functional departments in enterprises that use the service. In addition, to evaluate an overview of outsourcing activities, the thesis also approaches to collect information from administrators and employees of enterprises providing outsourced services to enterprises.

28p gaocaolon12 14-06-2021 16 3   Download

The paper explores the relationship between emotional labour (Surface Acting, Deep Acting and Emotional Dissonance) and organizational commitment and the influence of variables like gender and year of experience in current organization.

10p guineverehuynh 17-06-2020 13 4   Download

The purpose of this study was to test the effect of the application of the system of procurement of goods and services to the accountability of the performance of government agencies in preventing fraud Population and sample in this research is the whole apparatus of the Ministry of Religious Affairs Office of the Province of Papua and the Office of Religious districts / municipalities in Papua who have been involved directly in the procurement process goods and services in each agency.

11p guineverehuynh 18-06-2020 16 1   Download

A person who pursues an innovative idea with the potential to solve a community problem is known as social entrepreneur. These individuals are willing to take on the risk and effort to create positive changes in society through their initiatives.

6p guineverehuynh 19-06-2020 38 2   Download

The present paper empirically tested the relation of TQM practices on operational performance in both service and manufacturing industries. Hence the study used 300 participants from 50 service and manufacturing industries in India.

11p guineverehuynh 22-06-2020 39 1   Download

This study aims to investigate and develop a model of empirical research on Information Technology, Organizational Culture and Personnel’s Performance to Service Quality by proposing Personnel’s Performance as a mediating variable.

12p christabelhuynh 04-06-2020 32 4   Download

In this study, service quality and drinking water quality were taken as the strategic management activities. Employees of water supply companies were selected to collect the necessary data.

12p tohitohi 22-05-2020 42 1   Download

Summary of doctoral thesis of jurisprudence: Logistics service contracts under Vietnamese law currently provide explanations and systematize basic theoretical issues about logistics services and logistics service contracts in many Different approaches, in which, PhD students emphasize the theoretical issues of logistics service contracts in terms of jurisprudence, analysis and assessment of the current status of logistics service contracts in Vietnam today. propose solutions to complete a number of legal regulations and improve the performance of logistics service contracts in Vietnam.

27p lanxichen 05-05-2020 58 4   Download

The overall objective is based on the fundamental theories of capital structure and empirical research on capital structure and financial performance of the firm, whereby the author develops and analyzes the relationship between capital structure and financial performance. It then determines the optimal debt threshold for the Tourism and travel companies (TTCs) of Hue City.

29p quenchua 28-09-2019 47 3   Download