Strategic quality planning

This study engaged in the measurement and calculation of hidden quality costs in a sound and scientific manner in order to find solutions to the problem and achieve the research objectives. Increase in the sales and profits and market share of the economic unit and satisfaction of the customer are achieved through the effective the management of these costs. A deductive approach was employed in the study and a number of conclusions were made from the analysis of the results.

9p longtimenosee10 26-04-2024 3 1   Download

Part 1 of ebook "Total quality management: Key concepts and case studies" includes the following main contents: Chapter 1 - Total quality management, an overview; Chapter 2 - Evolution of total quality management; Chapter 3 - Quality gurus; Chapter 4 - Leadership and TQM; Chapter 5 - Scientific management; Chapter 6 - System approach to management theory; Chapter 7 - Strategic planning; Chapter 8 - Cost of quality; Chapter 9 - Organization for TQM; Chapter 10 - Customer satisfaction;...

247p khuynhlinhnguyet1009 05-04-2024 9 1   Download

Continued part 1, part 2 of ebook "Management and cost accounting (6th edition)" provides readers with contents including: planning and budgetary control systems; management control systems and performance issues; quality, time and the strategic management of costs; control systems and performance measurement; quality and throughput concerns in managing costs; strategic management accounting and emerging issues;...

438p mocthanhdao0210 20-11-2023 7 4   Download

Part 1 of ebook "The handbook for quality management: A complete guide to operational excellence" provides readers with contents including: business-integrated quality systems; integrated planning; process control; the quality function; customer-focused organizations; understanding customer expectations and needs; qualifying process variation; supply chain management;...

253p thamnhuocgiai 24-09-2023 10 5   Download

Part 2 book "Operations management in context" includes content: Planning and control of work - The management of materials; scheduling batch and flow processes, project planning and control; purchasing and supply chain management; quality management; strategic issues in operations management.

226p oursky01 24-07-2023 10 6   Download

Ebook Purchasing and supply chain management: Strategies and realities (1st ed) – Part 1 includes contents: Chapter I: Developments in purchasing and supply chain management and logistics, Chapter II: Strategic purchasing management, Chapter III: Purchasing policy, Chapter IV: Quality management and customer service, Chapter V: Supply chain management.

135p haojiubujain03 24-07-2023 10 5   Download

Part 1 of ebook "Building quality management systems: Selecting the right methods and tools" has presents the following content: introduction; business excellence models; process management; quality management systems and business processes diagnostic; strategic quality planning; quality management audits; role and importance of the QMS and business processes diagnostic on operational improvement and business strategy;...

128p dieptieuung 20-07-2023 6 2   Download

Ebook Managing change in library information services presents the following content: Chapter 1 understanding change in libraries; chapter 2 a strategic approach to change; chapter 3 flexible structures and cultures; chapter 4 selecting change strategies; chapter 5 planning and implementing change projects; chapter 6 knowledge, skills and qualities of successful change managers; chapter 7 further reading.

113p runthenight08 12-04-2023 8 2   Download

Chapter 5 - Leadership and strategic planning. After studying this chapter you will be able to understand: Leadership, strategic planning, the baldrige “leadership triad”, executive leadership, leadership competencies,...

25p koxih_kothogmih6 23-09-2020 10 1   Download

Chapter 7 - Process management. This chapter presents an overview of the importance of strategic planning and the process for developing a strategic plan. Typical problems encountered when strategy and projects are not linked are noted. A generic methodology that ensures integration by creating very strong linkages of project selection and priority to the strategic plan is then discussed.

43p koxih_kothogmih6 23-09-2020 13 0   Download

Customer satisfaction terminology applied in the project problem and solution method has been increasingly important in construction industry. The method presented is using design phase of project life cycle as the study case. The interaction process or input and output method developed is a process of combining a project life cycle and a customer-oriented process. The internal and external customers were introduced to define the strategic objectives and next phase objectives. The method has ascertained the customer requirements through the design phase of project life cycle.

198p hoangvietq2000 05-09-2020 39 4   Download

In this chapter you should be able to: Name the three key questions in capacity planning, explain the importance of capacity planning, describe ways of defining and measuring capacity,...

45p nanhankhuoctai1 29-05-2020 14 1   Download

Due to the thrive of family businesses in the current economic situation, to solve the problem of the definition of these businesses, in this paper we suggest using a scale that measures the quality of family influence through three dimensions: power, experience, and culture.

10p kelseynguyen 26-05-2020 12 1   Download

This paper investigates the benefits of customer relationship management system to a company in the context of customer centric age, using a case study of CRM implementation in a local telecom service company in Vietnam. The findings suggest that after a long time leading the telecom market, at the moment, the company was facing stiff competition from new service providers. This competition would be even stiffer after Vietnam joined WTO and the Vietnamese telecom market will be open to competition in 2012.

18p pnbn149 04-05-2020 30 1   Download

(BQ) Part 1 of document Integrating the supply chain in managing quality (Sixth edition) has contents: Differing perspectives on quality, quality theory, strategic quality planning, the voice of the customer, the voice of the market,... and other contents. Invite you to refer.

263p thuongdanguyetan04 25-07-2019 36 2   Download

(BQ) Part 1 of the document Health care management - Introduction (Third edition) has contents: An overview of health care management, leadership, management and motivation, organizational behavior and management thinking, strategic planning, healthcare marketing, quality improvement basics, information technology,.... and other contents. Invite you to refer.

381p thuongdanguyetan06 20-06-2019 34 3   Download

(bq) part 1 book "operations management" has contents: introduction to operations management; competitiveness, strategy, and productivity; forecasting; product and service design; strategic capacity planning for products and services; process selection and facility layout; work design and measurement, location planning and analysis, management of quality.

452p bautroibinhyen23 02-04-2017 48 8   Download

In this context, the vision for ASEAN tourism over the next decade to 2025 is: By 2025, ASEAN will be a quality tourism destination offering a unique, diverse ASEAN experience, and will be committed to responsible, sustainable, inclusive and balanced tourism development, so as to contribute significantly to the socioeconomic well-being of ASEAN people.

90p tangtuy12 01-06-2016 53 5   Download

Chapter 5 - Strategic capacity planning for products and services. In this chapter you should be able to: Name the three key questions in capacity planning, explain the importance of capacity planning, describe ways of defining and measuring capacity,...

15p tangtuy09 21-04-2016 40 3   Download

 The objective of this standard is to develop a comprehensive homestay standard that can be adapted by ASEAN Member States as recommended in the ASEAN Tourism Strategic Plan (ATSP): 2011 – 2015 to create quality visitor experience by showcasing their rural resources in a presentable, safe, and attractive manner.

20p uocvongxua02 04-06-2015 58 6   Download