Dimensions of service quality

This aim of study is to investigate the impact of service quality dimensions on inpatients’ satisfaction in Hue University of Medicine and Pharmacy Hospital (HUMP hospital). This study was conducted using the data from 134 inpatients who received services from HUMP hospital. By utilizing PLS-SEM approach, the results of this study revealed that five out of six dimensions of service quality have significant impacts on inpatients’ satisfaction including hospital facilities; Responsiveness; Empathy; Reliability and Treatment outcomes.

14p toduongg 24-08-2024 4 1   Download

The main objective of the research is to examine internet banking service quality’s impact on customer satisfaction of Bank for Investment and Development of Vietnam (BIDV). This study is a quantitative study using the SERVQUAL model developed by Parasuraman et al. (1988) in internet banking service to define 5 dimensions of internet banking service quality as independent variables and customer satisfaction is the dependent variable. Questionnaires were also given for 320 customers and 300 surveys which were valid for analysis.

16p toduongg 24-08-2024 2 0   Download

The overall objectives of the research are to unveil: (i) how cognitive dimensions and personal characteristics (including perceived service value, absorptive capacity, purpose in life, and grit) affect student engagement; and (ii) the linkage between student engagement and quality of college life.

28p cothumenhmong6 17-07-2020 22 2   Download

As the nature of services provided by airlines is a little different to other service industries, additional research is needed to evaluate the service quality of airline services and its effects on customer satisfaction using appropriate dimensions of service quality.

9p guineverehuynh 22-06-2020 24 3   Download

The aim of this study is to determine the role of logistics service quality (LSQ) in its functional and operational dimensions on marketing flexibility in diary factories working in Duhok governorate/Kurdistan region.

10p tocectocec 24-05-2020 21 0   Download

Thuyết trình: An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction nhằm mục đích sự hài lòng của khách hàng, tổng thể chất lượng dịch vụ internet banking, chất lượng sản phẩm dịch vụ ngân hàng.

26p slow_12 26-06-2014 122 12   Download

Tuyển tập báo cáo các nghiên cứu khoa học quốc tế ngành y học dành cho các bạn tham khảo đề tài: Dimensions and correlates of quality of life according to frailty status: a cross-sectional study on community-dwelling older adults referred to an outpatient geriatric service in Italy

10p panasonic05 23-12-2011 53 2   Download