Organisation of services

CRM is a relative new technology in which allows organisations to capture data, and improve customer service capabilities. IT strategy planning is the process of planning, and implementing changes, to ensure organisations have best practise in regards to decision making and infrastructure. At the current moment there is little information domestically available in Australia about CRM systems. This thesis provides some insight, in-regards to CRM and IT strategy planning practice, in Australia.

160p runthenight07 01-03-2023 6 3   Download

This thesis examines the implications of public sector HRM architecture and its impact on HR professionals, senior managers and employees who are integral to service delivery in the public sector. To achieve its objective, conclusions are based on findings from practitioners and employing organisations, in a context of the prominent literature in this field. A mixed methods approach was adopted with 54 semi-structured interviews conducted in case study organisations representing an in-house, shared service and outsourced model of HRM.

274p runthenight04 02-02-2023 7 2   Download

The objective of this research is to explore the quality of e-government services in Jordan from the perspective of citizens (users). More specifically, it aims to: (i) Examine and describe the experience of quality e-government services; (ii) Understand how expectations of e-service quality is formed; and (iii) Understand the impact of quality e-government services on citizens’ trust of the e-government services.

116p runthenight04 02-02-2023 7 3   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 8 2   Download

This study examined what people in mainstream businesses do in response to issues that affect the accessibility of their products and services. This study has taken a new approach to investigating root causes of some of the problems that PWDs experience, an approach that places business activities at the centre of the study.

221p runthenight04 02-02-2023 9 2   Download

This thesis is concerned, centrally, with the responses to NPM from two perspectives: local government and organised labour (specifically national and international trade union organisations). Two themes recur in the policy debates around NPM: the effects on the quality of public services and the impacts on employment. Both are examined in this thesis as they had been under-researched and were overshadowed in the research literature by an economistic concern with costs and technical efficiency.

122p runthenight04 02-02-2023 3 2   Download

The objective of this research is to explore the domestic transfer pricing practices of service organisations in Australia with the emphasis placed on examining whether, in internal transactions, the domestic transfer price had any influence on the value perceived by the internal buyer. Because the extant transfer pricing theories cannot explain the value perceived by the internal customer in internal exchange of goods and services, an exploratory research methodology is adopted and no assumptions are made about the relationship.

369p runthenight04 02-02-2023 10 4   Download

Retail industry is incessantly going through dynamic changes due to liberalization, globalization and consumer preferences. Retailing involves all actions that are engrossed in selling goods, services and ideas to the final consumer to satisfy customers’ needs.

10p guineverehuynh 17-06-2020 8 2   Download

The current study is intended to provide a comparative analysis of the beneficiaries in the implemented GST rate between organized and unorganized traders.

7p guineverehuynh 17-06-2020 9 1   Download

The study concludes that factors such as quality of service, employee engagement and relationship, use of updated technology, customisation and attracting clients through advertisement and publicity are important factors that determine brand identity of the event management companies.

10p guineverehuynh 22-06-2020 50 4   Download

The study focuses on the use of information systems in the Heavy Engineering industry in South Africa and the decision to make, buy or rent information systems. Special focus was placed on the factors that influence the decision to make, buy or rent information systems. It is undeniable that changes in the competitive environment, such as technological advances and globalisation, are driving organisations toward new ways of operating. In striving to become flexible, lean, and more competitive, organisations have been increasingly swift to externalise support service functions.

174p trantungvn2008 23-08-2015 48 4   Download

Tuyển tập các báo cáo nghiên cứu về y học được đăng trên tạp chí y học Critical Care giúp cho các bạn có thêm kiến thức về ngành y học đề tài: Costs of stroke and stroke services: Determinants of patient costs and a comparison of costs of regular care and care organised in stroke services...

11p thulanh17 27-10-2011 34 4   Download