Service customization

The satisfaction of customers with pharmacies is one of the factors used to evaluate the quality of pharmaceutical services. The objective of this study is to establish a set of criteria to assess the quality of pharmacies in the Nam Tu Liem district area through customer satisfaction. A cross-sectional study was conducted with 201 customers.

7p viwalton 02-07-2024 1 1   Download

Part 1 of ebook "The power of customer misbehavior: Drive growth and innovation by learning from your customers" provides readers with contents including: Chapter 1 - Why is viral growth important; Chapter 2 - Technological factors; Chapter 3 - The viral model; Chapter 4 - The concept of self-identity; Chapter 5 - Identity and self-verification;...

90p giangmacvien 22-06-2024 2 1   Download

Part 1 of ebook "Adoption of innovation: Balancing internal and external stakeholders in the marketing of innovation" provides readers with contents including: adoption of innovation, balancing internal and external stakeholders in the marketing of innovation; corporate prediction markets for innovation management; innovations in consumer science; customer co-production and service innovation characteristics;...

112p giangmacvien 22-06-2024 2 1   Download

Part 1 of ebook "Boundary spanning elements and the marketing function in organizations: Concepts and empirical studies" provides readers with contents including: managing boundary spanning elements; customer cyberbullying; a study of service worker burnout in Russia; drivers of salesperson’s customer orientation; exploring the role of salesperson attributes and service behaviors in adaptive selling;...

85p giangmacvien 22-06-2024 1 1   Download

Part 2 of ebook "Boundary spanning elements and the marketing function in organizations: Concepts and empirical studies" provides readers with contents including: the mediating role of role stress in the relationship between goal orientation and job satisfaction among salespersons; management interventions and prosocial behaviours; customer responses to service failure and recovery experiences; boundary objects and end user engagement;...

89p giangmacvien 22-06-2024 1 1   Download

Part 2 of ebook "Digital Darwinism: Branding and business models in Jeopardy" provides readers with contents including: how marketing becomes the ROI driver within the company; confidence the latest currency in marketing and management; social CRM the new rules of the game in leading customers; why marketing is becoming a service; the necessity of change management;...

126p giangmacvien 22-06-2024 3 1   Download

Part 2 of ebook "Making a difference through marketing: A quest for diverse perspectives" provides readers with contents including: making a difference - customers and brands; the case for altruism in eWoM motivations; customer experience of value in the service encounter; multiple celebrity endorsement; making a difference - university education and innovation; marketing - making a difference for entrepreneurial universities;...

158p giangmacvien 22-06-2024 2 1   Download

Developing E-Banking services is an inevitable and objective trend in the current digital economy. The benefits of e-banking are huge for customers, banks and the economy, thanks to its convenience, speed, accuracy and security. Digital technology is gradually changing fundamentally the form of providing financial and banking services.

12p leminhvu111 07-06-2024 0 0   Download

The study aimed to determine factors affecting the decisions of individuals to deposit in their accounts at the VietinBank branch in An Giang Province. In this study, a questionnaire was prepared and used to investigate 250 individuals who have or have not done transactions at the An Giang branch of VietinBank. The estimated results derived from the Probit model showed that the deposit decision is largely governed by the deposit interest rate, quality of customer services, business location, promotion, and individual’s level of education, age and income.

10p leminhvu111 07-06-2024 1 0   Download

The article examines the factors affecting the quality of tax consulting services of Deloitte Vietnam Tax Consulting Co., Ltd. when providing consulting services to corporate customers in Vietnam as well as FDI enterprises and businesses. multidisciplinary, multinational worldwide. It analyzes the correlation between tax consulting service quality and customer satisfaction estimates; At the same time, evaluates the influence of these factors on the basis of surveying the opinions of businesses that have been and are currently customers of the company.

15p leminhvu111 07-06-2024 1 0   Download

The findings show that convenience, quality information, security, reliability, responsiveness, and website design significantly impact customer satisfaction, with reliability being the dimension with the most substantial impact. The study also provides significant implications for academicians and practitioners. The study offers valuable perspectives for commercial banks aiming to enhance their e-banking services and guarantee customer satisfaction.

13p leminhvu111 07-06-2024 2 0   Download

Part 1 book "Quality and power in the supply chain - What industry does for the sake of quality" includes content: Power and its impact on customer supplier relations; on registrars and bureaucratic power, thoughts on the relativity of quality, how old can a company hope to be, built to last for a while - the age of flexibility; on servicing the customer; fads, incompetence, ignorance and stupidity,... and other contents.

123p dianmotminh03 11-06-2024 9 1   Download

The paper "Customers’ willingness to pay for logistics services" presents an investigation into challenges and concepts concerning customer willingness to pay as well as research methodologies based on peer-reviewed materials. As a consequence, cost, time, dependability, flexibility, and value-added services are utilized to evaluate client payment behavior.

11p tonhiemm 07-06-2024 3 1   Download

Ebook Microsoft® CRM for Dummies includes the following main contents: The ideal introductory guide to Microsoft's much anticipated entry into the Customer Relationship Management (CRM) software marketplace; Discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service;...

386p zizaybay1104 29-05-2024 7 2   Download

Written for small business owners and entrepreneurs looking for an inside track on new product development, New Product Development for Dummies offers you a unique opportunity to learn from two consummate insiders the secrets of successfully developing, marketing and making a bundle from a new product or service. You learn proven techniques for sizing up market potential and divining customer needs. You get tested-in-the-trenches strategies for launching a new product or service.

386p zizaybay1104 29-05-2024 3 2   Download

Have you thought about using Lean in your business or organization, but are not really sure how to implement it? Or perhaps you’re already using Lean, but you need to get up to speed. Lean for Dummies will show you how to do more with less and create an enterprise that embraces change.

386p zizaybay1104 29-05-2024 5 3   Download

Ebook "Islamic marketing: Understanding the socio-economic, cultural, and politico-legal environment" analyzes the current Islamic marketing environment. Since the Muslim world is extremely diverse in terms of economic development, customs and traditions and political and legal systems, it is vital for companies and marketers to analyze the environment before attempting to address these markets.

271p giangdongdinh 30-05-2024 8 2   Download

Ebook "Multinational management: A casebook on Asia’s global market leaders" demonstrates that the future of global business lies in how well the multinational landscape is charted and how the importance of Asian market leaders is deeply embedded in it. It offers international management students and researchers an extensive guide to the business history, strategy development, and foreign market entry modes used by emerging Asian multinationals.

367p giangdongdinh 30-05-2024 4 2   Download

Ebook "Cruise business development: Safety, product design and human capital" addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention.

278p giangdongdinh 30-05-2024 5 1   Download

Ebook "Institutional innovations in the delivery of farm services in India: A smallholder perspective" uses primary evidence to assess the value of agro-input and service delivery business models in terms of their inclusiveness, effectiveness and impact from a small farmer perspective, in the form of case studies in three Indian states: Punjab, Bihar and Uttar Pradesh. The services discussed include custom rental of farm machinery and equipment, franchising for backward and forward linkage for farmers and the supermarkets for delivery of farm inputs, and extension services.

269p giangdongdinh 30-05-2024 3 2   Download