Service quality management

Along with the development of science and technology and the application of the achievements of the 4th Industrial Revolution, many countries around the world have succeeded in building a smart city model that contributes to improving the quality of life, improving the service quality of the city government, reducing energy consumption, and enhancing the effective management of natural resources. This article aims to propose technological solutions in smart city management and development associated with digital transformation.

8p vibecca 01-10-2024 2 1   Download

The purpose of this paper is to analyze factors influencing banking service quality regarding supply chain finance (SCF)- evidence from Vietnam Technology and Commercial Joint Stock Bank. It is indicated that to involve financial service providers in the integrated management of supply chain is important to stimulus flows of cash, products and information

14p viormkorn 27-09-2024 3 2   Download

This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.

8p longtimenosee10 26-04-2024 4 2   Download

In recent years, Vietnam freight forwarding industry is growing and contributing significantly to the national GDP. However, the efficiency in providing service delivery at the domestic firms is not high to compete with multinational companies that are strong potential and finance. There have been many studies on freight forwarding, but mainly qualitative research and other studies are in-depth analysis logistics. T

7p longtimenosee10 26-04-2024 11 2   Download

This study summarizes a sample of the managers of the Iraqi cellular communications company with 84 employees. The company is a service organization responsible for providing integrated telecommunications services. As a management system that uses human, technical, material and financial resources, its size and value increase in line with technical progress. The demand for telecommunication services is increasing for several factors, the most important being the only means available to the majority and to the increase in population.

6p longtimenosee10 26-04-2024 5 2   Download

The system of relations between the consumer and the seller has many factors that shape the dynamics of the market of goods and services based on the supply chain strategy. Supply chains satisfy customers by striving for delivering the right products to the right place at the right time, at the right quality and at the right quantity within an increasingly faster pace and lower cost. Theories of social entropy consider the system of social relations from the standpoint of the equilibrium of systems and their disproportion.

6p longtimenosee09 08-04-2024 7 0   Download

The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.

264p runthenight04 02-02-2023 8 2   Download

This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.

288p runthenight04 02-02-2023 11 3   Download

This thesis is concerned, centrally, with the responses to NPM from two perspectives: local government and organised labour (specifically national and international trade union organisations). Two themes recur in the policy debates around NPM: the effects on the quality of public services and the impacts on employment. Both are examined in this thesis as they had been under-researched and were overshadowed in the research literature by an economistic concern with costs and technical efficiency.

122p runthenight04 02-02-2023 3 2   Download

Lecture Information technology project management (Eighth Edition): Chapter 8, after studying this section will help you understand: Understand the importance of project quality management for information technology (IT) products and services; Define project quality management and understand how quality relates to various aspects of IT projects; Describe quality management planning and how quality and scope management are related.

67p cuchoami2510 18-02-2022 26 6   Download

The purpose of this study is to determine the current status of the service quality of the transport business based on the assessment of the customer as a business partner. The research results show that most of the interviewed enterprises highly valued the service quality of their supply partners.

8p viuchinaga2711 21-10-2021 10 1   Download

Research purposes: Based on theoretical research and practice of public services, public service management in public preschools in Hanoi city from a quality assurance approach, proposing solutions for public service management in public preschools to improve the quality of early childhood education.

25p extraenglish 26-05-2021 20 3   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 30 4   Download

Aims of the study: Basing on theoretical study of managing lower secondary teachers’ in-service training activities towards competency approach and current analysis of this issue in provinces surrounding Hanoi, the author proposed management measures to improve the quality of lower secondary teachers, meeting goal of the basic and comprehensive renewal of our lower secondary education in the current period.

27p extraenglish 26-05-2021 13 3   Download

Purposes of research: Based on the theoretical and practical research, the thesis proposes the solutions of quality assurance in training under AUN-QA, thereby contributing to improve the training quality of the private universities in Ho Chi Minh City, meeting the needs of developing high quality human resources in Ho Chi Minh City and the Southeastern Vietnam.

28p prisonbreak123 21-05-2021 21 3   Download

The dissertation studies the quality of health care services by health insurance at district hospitals in Thai Nguyen province. The dissertation has summarized the theoretical and practical basis of the quality of health care services by health insurance. In addition to the traditional factors that constitute the quality of health care service by health insurance, approached from the patient's side according to the SERVPERF model, include Reliability; Responsiveness; Assurance; Empathy; Tangibles.

28p caygaocaolon10 19-02-2021 21 3   Download

Bài viết đề xuất nội dung quản lí chất lượng dịch vụ công dựa trên mô hình quản lí chất lượng CIPO trong GDMN nhằm nâng cao chất lượng dịch vụ đáp ứng nhu cầu xã hội trong bối cảnh hiện nay. Mời các bạn cùng tham khảo nội dung chi tiết.

5p larachdumlanat127 18-12-2020 80 1   Download

This paper implements a PLS-SEM Model to investigate the relationship between Talent Management Strategies, Service Quality, and Patients' Satisfaction at Healthcare Sector of Jordan.

14p guineverehuynh 22-06-2020 53 2   Download

The present paper empirically tested the relation of TQM practices on operational performance in both service and manufacturing industries. Hence the study used 300 participants from 50 service and manufacturing industries in India.

11p guineverehuynh 22-06-2020 37 0   Download

Talent Management is becoming one of the most contemporary terms used and most influential weapon for companies to utilize them effectively in order to gain competitive advantage and get worth worthy.

16p guineverehuynh 22-06-2020 38 0   Download